Innovate Air is a trusted and growing HVAC and electrical company committed to delivering excellence in residential and commercial air conditioning and electrical solutions. We're seeking a dynamic Customer Service & Administration Officer to join our team and play a critical role in keeping our operations running smoothly.

About the Role
This is a hands-on and fast-paced position that blends customer service with administrative duties. You'll be supporting our field technicians, coordinating jobs, managing incoming inquiries, and handling stock deliveries—so being organised, proactive, and trade-savvy is key.

Key Responsibilities

Respond to customer inquiries via phone and email with professionalism and product knowledge

Schedule and coordinate technician jobs and workflow in AroFlo

Process orders, invoices, and job documentation accurately

Manage incoming deliveries and operate a walkie stacker to unload and store stock

Assist with stock control, parts ordering, and workshop support

Support the team with general administrative duties

What You’ll Need to Succeed

Prior experience in a trade-based environment (HVAC/Electrical industry highly regarded)

Solid understanding of air conditioning systems and electrical terminology

Familiarity with AroFlo or similar job management software

Strong administrative skills and attention to detail

Manual Driver’s Licence (essential)

Ability to operate a walkie stacker (forklift licence or experience preferred)

Excellent communication and problem-solving skills

Why Join Us?

Be part of a supportive, close-knit team with a focus on quality and innovation

Work with a reputable and expanding company in Toowoomba

Ongoing training and development opportunities

Modern systems and streamlined processes