Logistics and Customer Service Administrator – Drive Operational Excellence at Dallas International

Moonee Ponds, VIC | FMCG | Full-Time or Part-Time | $35–$40/hr

Are you a dynamic logistics and business administration professional ready to lead and elevate operations in a fast-paced, high-performing FMCG business?

Dallas International, a trusted name in food distribution across Australia, is seeking a Logistics and Customer Service Administrator to join our growing team. This hybrid role is the operational engine of the business — ensuring best-in-class delivery to our customers while supporting key business functions across logistics, sales, procurement, and administration.

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About the Role

This is a hands-on, cross-functional role ideal for someone who thrives on structure, problem-solving, and coordination. You'll lead the daily logistics function while streamlining internal systems, supporting account management, and driving continuous improvement across supply chain and business operations.

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Key Responsibilities

Logistics & Inventory

• Process and manifest daily deliveries to ensure timely national distribution

• Liaise with 3PL warehouses, transport companies, and manufacturing partners

• Oversee Proof of Delivery (POD) processes and transport issue resolution

• Coordinate local and international movement of raw and finished goods

• Monitor inventory levels across DCs and align procurement with sales demand

Customer Service & Sales Support

• Support the sales team with order processing, system management, and key account servicing

• Build and maintain strong relationships with customers and retail groups

• Manage B2B portals, support range review submissions, and assist in customer communication

• Create marketing collateral including brochures, flyers, and PowerPoint presentations

Business Administration

• Act as the central hub between departments, ensuring clear communication and system efficiency

• Assist the leadership team with business reporting and workflow enhancements

• Maintain and update SOPs, office systems, and compliance documentation

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What We’re Looking For

• Strong background in logistics, FMCG, or food distribution (3+ years ideal)

• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint

• A proactive, solutions-focused approach with exceptional multitasking ability

• Strong communication skills to liaise across teams and external partners

• Highly organised, detail-driven, and thrives in a fast-moving environment

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Why Join Us?

• Be part of a respected and growing food business with national reach

• Work with a passionate, collaborative team who value innovation and execution

• Competitive salary: $35–$40/hr + super (based on experience)

• Flexible work arrangements: part-time or full-time to suit the right candidate

• Career progression and development opportunities

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Be the engine that drives our logistics and customer service to the next level.

Apply now and help shape the future of food distribution in Australia.