About the role

We are seeking a Junior Medical Secretary to join our team at Five Islands Orthopaedics in Wollongong, NSW.

This is full time position of 38 hours per week .

Our new junior team member will provide vital administrative and secretarial support to our specialist medical practitioners and practice manager , ensuring the smooth and efficient operation of our practice.

To thrive in this job you need to be a mature-minded, kind, friendly and enthusiastic team member who will work collaboratively within our small team of two Orthopaedic specialists, two part time secretarial staff and one full time practice manager. All training and support will be provided in office from our experienced staff.

Although this practice is new, our longest serving doctor has been providing Orthopaedic services to the Illawarra for over 20 years.

As we have expanded with the addition of a 2nd specialist, we have the opportunity to offer a Junior position to add to our administration team

What you will be doing

using Genie medical software

handling patient enquiries and booking appointments

responding to patient queries promptly

maintaining accurate medical records and patient files

organising and coordinating the specialist's schedule

liaising with patients regarding pre-admission documentation and tasks

managing regular and ad-hoc theatre lists at various hospitals- including gaining necessary approvals and paperwork from patients , employers and/or insurers

issuing invoices and managing payments from patients, employers and/or insurers

liaising with other healthcare professionals and providers

providing a high level of customer service to patients

What we are looking for

a confident and mature minded school leaver with previous experience in an administrative role or customer service role for at least 12 months

strong typing skills with excellent attention to detail

excellent communication and interpersonal skills, including using phone systems

high level of competency in the use of computers

ability to multi-task and prioritise tasks effectively in a fast-paced environment

high level of competency in written and spoken English

ability to problem solve and be an independent thinker

an ability to adapt and learn new skills

commitment to maintaining patient confidentiality and privacy

reliable and professional with attention to detail and excellent work ethic

presentable, polite and friendly

What we offer

At Five Islands Orthopaedics we are dedicated to providing a supportive and collaborative work environment. We offer opportunities for excellent remuneration for the most proficient of our staff and a rewarding and positive work environment. Wages and superannuation are paid weekly. Work hours can vary between 8:30AM-5:30PM Monday - Friday. Our office is not open over the Christmas and New Year or during the weekend . Our staff and doctors are welcoming and friendly and the pace of work is conducive to a low stress work environment where all are valued and appreciated for their contributions. We offer parking on site for staff.

About us

Five Islands Orthopaedics is a leading provider of specialist Orthopaedic care in the Illawarra region. Our experienced team of Orthopaedic surgeons are committed to delivering exceptional patient-centred care. We care about the level of service and environment we create for both our patients and our team members alike.

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