About the Role:

We are seeking a proactive and detail-oriented Administrative Assistant with a background in third-party logistics (3PL) to join our operations team. This is an excellent opportunity for someone looking to further develop their career in logistics and supply chain support. In this role, you will play a crucial part in ensuring the smooth daily operations of our transport department, while also providing administrative support to the Depot Manager.

Key Responsibilities:

Accurately process Proof of Delivery (POD) documentation on a daily basis

Promptly and professionally handle customer communications via email and phone regarding transport operations

Provide timely Estimated Time of Arrival (ETA) updates for pickups and deliveries

Proactively follow up on missing PODs

Perform data entry and maintain accurate records

Support general administrative tasks, including photocopying, scanning, and archiving

Maintain and manage organized filing systems

Book delivery time slots at distribution centres to ensure efficient logistics scheduling

Accurately manage pallet dockets and consignment notes (connotes)

Process and document customer notifications such as waiting times and delivery rejections

Use database systems to manage and track operational information

Skills and Qualifications:

Previous experience in the transportation or logistics industry is essential

Solid administrative background, particularly in data entry and process management

Exceptional organizational skills with strong attention to detail

Advanced computer literacy, especially in Microsoft Excel; ability to learn new systems quickly

Strong verbal and written communication skills with a professional and courteous manner

Adaptable and eager to learn new systems and processes

Capable of working independently as well as collaboratively within a team

Self-driven, organized, and reliable with a proactive approach to work

Strong problem-solving skills and a high sense of accountability

Excellent time management and the ability to handle multiple priorities

Receptive to feedback, with the ability to follow instructions and retain training effectively

Positive attitude with a willingness to support and collaborate with others