About us

Elephants Foot Group. Pty Ltd is comprised of a specialised group of companies that work in direct collaboration to successfully deliver our overarching and integrated strategies. With operations across Consulting, Manufacturing (and installation), Service & Care, Equipment Sales and other ancillary businesses, we are a leader throughout the waste and recycling sector. With a proud history of over 40 years of continuous operation throughout Australia, we differentiate ourselves by continuously delivering the highest standard of service excellence to our customers.

About the role

We are seeking a proactive and highly organised Service Allocator to manage the scheduling of our Service & Care technicians. In this role, you will be responsible for ensuring that our service techs are allocated efficiently, jobs are scheduled promptly, and client needs are met on time. Your role will be vital in coordinating between service teams and clients, helping to maintain Elephants Foot’s reputation for excellence.

Key Responsibilities:

• Coordinate daily job allocations for service techs, and contractors across various states and sites.
• Manage and track service requests, ensuring timely and effective resolution of client issues.
• Maintain clear communication with service technicians, contractors, clients, and internal teams.
• Ensure optimal use of resources by balancing team workloads and client requirements.
• Provide accurate and up-to-date reports on job status, resource allocation, and team performance.
• Collaborate with clients to schedule routine and urgent maintenance tasks, ensuring minimal disruption to their operations.
• Support administrative duties, including service documentation, reporting, and updating CRM systems.
• Assist in maintaining compliance with company safety standards and client contractual obligations.

About You:

To succeed as a Service Allocator, you should be detail-oriented, highly organized, and capable of working in a fast-paced environment. The ideal candidate will have:

• Strong coordination and communication skills.
• Experience in service allocation, scheduling, or a similar role within a technical or trade-based industry.
• Ability to manage multiple tasks and teams effectively.
• Familiarity with Service Management systems such as SimPro and scheduling tools.
• An understanding of the waste management or environmental services industry is advantageous but not essential.
• Proficiency in Office 365 or similar software tools.

The benefits

You will be rewarded by gaining skills and experience with an industry leader. In addition to on the job training you will receive:

• Competitive salary with weekly pay
• Dynamic, energetic & open minded working environment.
• External training (as required) to allow you to fulfil your duties safely and competently

If you believe you have the above skills and attributes, we invite you to apply now by clicking the "Apply for this job" tab. Please include your resume outlining your relevant and previous work experience, licences and qualifications.

Whilst all applications will be carefully considered, we will only be able to personally contact those candidates that are short-listed for interview. No phone calls accepted, and no agency contact please.