Visitor & Interpretation Officer

Engage with our diverse visitors and share with them stories of our remarkable site! As a Visitor and Interpretation Officer you will be part of a dynamic and passionate team with the opportunity to gain insightful knowledge of our unique museums and houses across the House Museums Portfolio West (Elizabeth Farm and Rouse Hill Estate).

What the opportunity is:

• Employment with Museums of History NSW.
• Guide. Remuneration package includes salary ($62,539 - $69,116 full-time equivalent), employer's contribution to superannuation and annual leave loading.
• Ongoing part-time at 21 hours per week.
• The role will work across Sydney.

What we do
MHNSW brings together the museums, historic houses and associated collections previously in the care of Sydney Living Museums with the vast collection of more than 13 million items held by the former NSW State Archives. This includes one of the world’s most complete and important collections documenting colonisation.

What you’ll do with us
This role will provide exceptional customer service, interpretation and information about Museums of History NSW’s sites, activities, and events to enhance visitor experiences and achieve revenue targets from sales.

For more information on the role you are welcome to contact David Key, Visitor Services Coordinator via 0424 764 219 or [email protected].

Click here for the role description including the capabilities required for this role.

What you need to do to apply
To apply you will need to submit the following:

• A one-to-two-page cover letter outlining how your skills and experiences meet the essential requirements for this role,
• A current resume listing two referees, and
• Respond to the 2 targeted questions (no more than 300 words per answer). Your responses to the targeted questions should be submitted online during your application and not included in the covering letter

What you need to tell us - Targeted questions:

1. This role requires excellent customer service and communication skills in a dynamic ticketing and retail environment to a large range of visitors. Based on the key accountabilities, what skills and experience do you bring to the role?
2. As well as communicating with museum visitors, this role is part of a larger portfolio visitor services team that provides operational support to other business units such Education, Venue Hire and other teams across the agency. Tell us about your experience working in teams large and small. How would you describe yourself as a team member?

Essential requirements of the role

• Experience in busy customer service roles.
• Current Working with Children check.
• Current first aid certificate.
• Ability to work a regular roster including weekend work and willingness to take on irregular additional shifts and overtime as required.
• Ability to manage lifting, carrying, standing, kneeling and moving around heritage sites both internal and external environments.

Also note:

• For additional resources to help prepare your application and understanding of the process please refer to Applying for a job.
• To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role. All successful candidates will be required to undergo a criminal record check with NSW Police.
• A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Submit your application before the closing date: 11.59pm Sunday 18 May 2025

Diversity and Flexible Working
We are expert keepers and tellers of history, and its many stories, peoples, and cultures. We want to create a team and workplace that reflects this diversity as well as the diversity in the communities we serve. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better, more inclusive results and connects our people to our communities, to our history, and to each other.

Our vision is to support and empower First Nations people, communities and culture, and across the sites that we care for, we are committed to shifting perspectives, truth telling and delivering honest reflections on history.

We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.

Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks.

If you are a person who requires adjustment and would like to request assistance, please contact Liz Akerboom on 02 8239 2355 or via [email protected].

For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

Thank you for your interest in this role. We look forward to receiving your application.