About The Clinic

Architecturally designed by Studio Nine, this clinic will set a new benchmark in general practice.

Located in the Stage 6 re-development of Burnside Village.

Spacious practice with 10 GP consult rooms, 2 nurse rooms, pathology and a 3-bed treatment room.

Modern, well-equipped, fully computerised practice with responsive IT support.

Collegiate atmosphere, with a professional yet relaxed vibe and respectful patients.

Our mission is to deliver a world class healthcare experience.

Part of a growing healthcare group (see https://www.inhealthmed.com.au/).

Job Description

As Practice Manager, you will be responsible for day-to-day management of the practice and be the primary point of contact for the doctors, allied health practitioners, nurses, receptionists, and practice owners.

Responsibilities

Day-to-day management of the practice.

Ensure the provision of quality customer service by the team.

Resolve IT, GP, employee and patient issues as they arise.

Act as a positive role model to the team and provide direction and supervision to staff.

Create a positive workplace culture and optimise staff and GP performance and job satisfaction.

Recruitment, induction, training and development, and performance management.

Rostering and staff payroll.

HR documentation and compliance.

Identify opportunities for practice growth and improvements in workplace efficiency.

Ensure the patient recall system remains up to date and nurses are being effectively utilised.

Coordinate and lead administrative and clinical meetings.

Payment reconciliations (private, Medicare, RTWSA).

Debtor management.

PIPs/WIPPs submission.

Accreditation, compliance, and risk management.

Maintain a clean, tidy and safe work environment.

Industry Experience

Minimum 3 years’ experience working in General Practice.

Ideally experience working as a Practice Manager or Team Leader within a busy General Practice.

Sound understanding of compliance, AGPAL accreditation & legislative requirements relevant to General Practice.

Understanding of the commercial aspects of General Practice.

Experience using Best Practice, recalls and reminder software, and Microsoft Office.

Requirements

A positive and professional attitude, amicable personality, and outstanding customer service skills.

Exceptional communication and interpersonal skills.

Strong leadership capability, including the ability to delegate, teach and instruct.

Excellent people management and diplomacy skills including the ability to negotiate and resolve conflict.

The ability to multi-task effectively, prioritise workload, meet deadlines and remain calm under pressure.

A transparent communicator who also understands when discretion/confidentiality is required.

Ability to make timely, rational, and objective decisions and not be swayed by emotions.

The ability to work autonomously, use initiative and proactively solve problems.

A growth mindset, adaptable and open to new ideas, and a commitment to professional development.

A tendency to minimise issues rather than amplify them.

Ability to promptly resolve minor IT issues (professional IT support is available).

Basic financial management skills and understanding of the legal and regulatory environment.

Competent user of Best Practice, Automed, and Microsoft Office.

Basic knowledge of medical procedures, terminology and equipment.

Current Senior First Aid Certificate & CPR Certificate.

Rewards & Benefits

Opportunity to grow with the business.

Great working culture.

Long term career opportunity and stability.

Training and personal growth opportunities.

Competitive remuneration and incentive package.