About Us:
We are a single practitioner Specialist Orthopaedic practice, operating in both Geelong and Werribee.

The Job Vacancy:
Overseeing the day-to-day operation of the practice, we are seeking an experienced, highly organised and personable Practice Manager to join the team on a full-time basis. Playing a pivotal role in the efficiency and effectiveness of the practice and its patients, the Practice Manager will provide extensive support to our Surgeon while making sure the business runs smoothly. The role would suit someone either with experience in a similar role, or someone with clinical and management experience looking to take on more of an independent role. This role will require shifts at both our Werribee and Geelong offices.

Key Responsibilities:

Provide professional, friendly service to patients face to face and over the phone

Manage bookings and scheduling for patient appointments and operating theatre sessions (including Health Funds and WorkCover)

Develop and implement policies and procedures

Oversee the running of the medical practice including diary and schedule management

Coordinate theatre lists

Delegate administrative duties in the practice

Checking medical reports and letters

Business planning, including developing and implementing strategies to achieve practice goals and financial benchmarking

Preparation of daily, weekly, monthly reports as directed

Maintaining and controlling debtors, creditors and general ledger

Encourage team morale and rapport with patients

Routinely relieve and support front desk staff

Preferred Attributes:

Experience in a similar role, and overseeing a team in a leadership capacity is preferred (though we would consider someone with relevant clinical experience looking to step up)

An excellent understanding and previous experience in theatre bookings, surgical quoting, Zedmed Medical Software (or similar) including known gaps, no gaps and AMA fees and including experience with booking theatre equipment and prosthesis via representatives

Experience working with various health funds and Medicare

Excellent organisational skills, outstanding work ethic and punctuality

Enjoys creating and refining new and current processes to ensure the practice runs smoothly and efficiently

Displays outstanding customer service skills (whether internally or externally, whether patients or referrers), verbally and written.

Good patient management skills

Proud of your professional manner and presentation

Have the capacity to perform well in a busy environment – must be a skilled multi-tasker

Happy to perform ad-hoc administration duties for the surgeon

‘Can do' attitude, is extremely organised and prides themselves on their attention to detail

A clear and concise communicator who is a team player

Honest, trustworthy, loyal and dependable – love building and maintaining fantastic teams

Knowledge of Zedmed Clinical Software would be an advantage

Benefits on Offer:
The successful applicant will be rewarded with a supportive and dynamic work environment that’s as relaxed and down to earth as it is hard working and forward thinking. Onsite parking in Geelong and Werribee, along with a central location, team celebrations and a generous remuneration package well above the award wage (dependent on experience), is also on offer.

How to Apply:
Follow the links to apply.