Call Centre & Customer Service Salary Guide Australia 2026

Based on 721 job listings • Down 9% this month

Median Salary (per year)
A$68,446
No change this month
25th Percentile (per year)
A$62,480
No change this month
75th Percentile (per year)
A$79,200
Up 3% this month

The median for Call Centre & Customer Service is 18% below the overall Australia median of A$83,600 per year. The middle 50% of earners fall between A$62,480 and A$79,200 per year, a 24% spread around the median.

Among listings with published salaries, Call Centre & Customer Service volume has declined by 9% month-on-month. Leading employers include SMAART Recruitment, Tasty Fresh Food Co and Medibank, with 31 open positions between them.

See how Call Centre & Customer Service compares to other industries on the industry comparison page.

Salary Distribution

See how Call Centre & Customer Service salaries are distributed across different pay bands in Australia.

Under A$60,000
112 jobs (16%)
A$60,000 – A$80,000
442 jobs (61%)
A$80,000 – A$100,000
104 jobs (14%)
A$100,000 – A$120,000
26 jobs (4%)
A$120,000 – A$140,000
12 jobs (2%)
A$140,000 – A$160,000
7 jobs (1%)
A$160,000 – A$180,000
2 jobs (<1%)
A$180,000 – A$200,000
1 job (<1%)
A$200,000 – A$250,000
2 jobs (<1%)
A$250,000+
13 jobs (2%)

Salaries by City

Compare Call Centre & Customer Service salaries across major cities in Australia.

Sydney
Median: A$70,000 | Range: A$64,909 - A$80,000
260 jobs (36%)
Brisbane
Median: A$68,496 | Range: A$60,720 - A$77,500
192 jobs (27%)
Melbourne
Median: A$67,500 | Range: A$61,600 - A$78,460
165 jobs (23%)
Perth
Median: A$66,282 | Range: A$60,689 - A$78,970
56 jobs (8%)
Adelaide
Median: A$66,000 | Range: A$61,775 - A$69,714
34 jobs (5%)
Hobart
Median: A$64,348 | Range: A$63,832 - A$64,348
6 jobs (1%)
Darwin
Median: A$75,000 | Range: A$72,500 - A$79,500
5 jobs (1%)
Canberra
Median: A$70,400 | Range: A$67,700 - A$72,700
3 jobs (<1%)

Employment Types

Breakdown of Call Centre & Customer Service positions by employment type.

Full-time
468 jobs (65%)
Contract
107 jobs (15%)
Casual
92 jobs (13%)
Part-time
53 jobs (7%)
Other
1 job (<1%)

Related Salary Guides

Admin & Office Support
Median: A$70,000 per year
Retail & Consumer Products
Median: A$65,000 per year
Banking & Financial Services
Median: A$105,000 per year
Hospitality & Tourism
Median: A$72,679 per year
Sales
Median: A$92,500 per year
Marketing & Communications
Median: A$90,000 per year

Top Employers

Companies hiring the most Call Centre & Customer Service professionals.

S
SMAART Recruitment
12 open positions
T
Tasty Fresh Food Co
10 open positions
M
Medibank
9 open positions
N
National Storage
9 open positions
D
Department of Customer Services, Open Data and Small and Family Business
9 open positions
S
Strikeforce AMC
8 open positions
H
Healthcare Professionals Group
7 open positions
S
SIXT Australia
7 open positions
H
Hays | Contact Centres
6 open positions
V
VicRoads Registration and Licensing Services (RLS)
6 open positions
T
TactiCall Recruitment Services
6 open positions
T
Thryv
5 open positions
L
Lotus People
5 open positions
A
Auto & General
5 open positions
T
Tenacity CX
5 open positions
R
Randstad - Business Support
5 open positions
M
MAYDAY Recruitment
5 open positions
D
DFP Recruitment
4 open positions
A
Australian Unity
4 open positions
T
TSA Group
4 open positions

About this data

  • Based on 721 listings with advertised salaries.
  • Salaries normalised to annual equivalents.
  • Median represents the 50th percentile of advertised pay.
  • Data refreshed daily from active job listings.
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