About the role

We are seeking a Caravan hand over/ customer care Coordinator to join our team at Snowy River Adelaide in Valley View SA 5093. This is a casual role, offering flexible work arrangements to support our valued customers.

What you'll be doing

Providing exceptional customer service during the handover process for customers purchasing new caravans

Ensuring all paperwork and documentation is complete and delivered to the customer

Conducting thorough product demonstrations and orientations to familiarise customers with the features and operation of their new caravan

Handling customer inquiries and resolving any issues that may arise in a professional and timely manner

Maintaining detailed records of all customer interactions and handover activities

Following up customer orders and communicating with customers of build progress.

Booking customers for colour selections.

Answering reception phones for general order questions and controlling admin reception area.

Assisting with other customer service tasks as required to support the wider team

What we're looking for

Previous experience in a customer service or client-facing role, preferably within the caravan or RV industry

Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and approachable manner

Strong attention to detail and the ability to ensure all documentation and processes are accurately completed

Proficiency with computers and various software programs, including customer relationship management (CRM) systems

A passion for the caravan lifestyle and a genuine desire to provide outstanding customer experiences

What we offer

At Snowy River Adelaide, we are committed to creating a positive and supportive work environment for our team. We offer competitive remuneration, flexible work arrangements, and the opportunity to be part of a dynamic and growing business. Additionally, we provide ongoing training and development opportunities to help you grow your skills and advance your career.

About us

Destiny RV SA Pty Ltd', now trading as Snowy River Adelaide is a leading provider of high-quality caravans and RVs in South Australia. With a focus on exceptional customer service and product innovation, we have established a reputation for delivering the best possible experience for our customers. As a growing business, we are constantly seeking talented individuals to join our team and help us continue to expand and serve our community.

If this sounds like the perfect role for you, we'd love to hear from you. Apply now and take the first step towards an exciting and rewarding career with Snowy River Adelaide, Destiny RV SA Pty Ltd'.