THE ROLE

Do you thrive off creating great first impressions and supporting people every day? Are you interested in joining an organisation that values your contribution and invests into your professional development through our learning and development opportunities?

If so, here’s your opportunity to join YMCA SA as a Customer Care Officer. As a YMCA SA Customer Care Officer, every interaction you have is a chance to create a welcoming experience, support community connection, and ensure our members and guests feel informed and valued. Based at Port Lincoln Leisure Centre, you’ll be the face of our centre, greeting visitors, assisting with enquiries, managing memberships and transactions, and providing key information about our programs and services. You’ll also be joining a vibrant and supportive team to deliver excellent customer service.

KEY RESPONSIBILITIES

Provide excellent customer service, responding to enquiries in person, on the phone and via email

Assist with membership sales, program information and general administration

Manage cash handling, POS transactions and café or merchandise sales

Support the smooth daily operations of the centre, including acting as the primary contact for customers

Maintain knowledge of services, bookings, events and emergency procedures

REQUIREMENTS FOR THE Y

Successful candidates will also have, or be willing to obtain:

National Police Check (issued in the last 6 months)

DHS Working With Children Check

International Criminal History Record Check (if worked/lived overseas in the last 5 years)

HLTAID009 Perform CPR or equivalent

To view the position descriptions for this role, please visit our website at https://www.sa.ymca.org.au/get-involved/careers/find-a-job

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. With approximately 1,000 employees (and growing), we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

Our aim is to develop the whole person, helping all South Australians connect with a better life. Not only their physical fitness and capabilities, but also their sense of identity, purpose, hope and dignity; psychological health; resilience; social connectedness; lifelong learning; and their own contribution back into the community. All the elements that together constitute a full, healthy, productive, and satisfying life.

BENEFITS WITH THE Y

Free Access - Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together

YMCA SA Discounts - 20% off programs, classes, café food, merch, and OSHC/Vacation Care services

Health and Wellbeing - Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support.

Career Growth Opportunities - A culture of empowerment and growth with ongoing opportunities for learning and career/skill development.

HOW TO APPLY

For a confidential discussion about this opportunity, please contact Nathan Reichstein on 0422133859 or at [email protected]

Does this sound like you? Please submit your resume and cover letter via Apply Now!

You must address the key selection criteria in your application. Please note, only shortlisted applicants will be notified.

Applications close 21th November 2025.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we're committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We ensure all of our candidates are appropriately screened to make sure the right people are in the right roles.

To learn more about our screening processes, view our Safeguarding Children and Young People Policy: https://www.sa.ymca.org.au/who-we-are/safeguarding-children

YMCA South Australia is an equal opportunity employer committed to safeguarding children, young people, and other vulnerable people.