About Us

LCS Air is a leading HVAC service provider known for quality workmanship, reliability and outstanding customer care. With significant growth over the past 12 months, we’re expanding our team and seeking a motivated Service Administrator to join our busy Service Department.

Position Overview

As the first point of contact for all incoming service calls and emails, you’ll play a key role in keeping our operations running smoothly. This role suits someone who thrives in a fast-paced environment, has a professional phone manner, and can multitask with confidence and accuracy.

You’ll be joining a friendly team of three and working closely with technicians, management, and clients to deliver an excellent customer experience. This position is long-term and offers stability and room to grow with a company that values its people.

Key Responsibilities

• Act as the first point of contact for service calls and emails

• Raise customer service jobs and repair orders

• Assist with scheduling and dispatch of technicians

• Update and maintain databases, records, and job files

• Support the service team with general administration and reporting

• Provide professional and friendly customer service

• Work collaboratively with other departments to meet company goals

Skills and Qualifications

• Excellent communication and customer service skills

• Strong phone manner and problem-solving ability

• Proficient with Microsoft Word and Excel

• Exceptional attention to detail and time management

• Ability to work independently and as part of a team

• Strong organisational skills and ability to prioritise under pressure

What We Offer

• Supportive, family-oriented workplace

• Long-term career opportunity in a growing company

• Collaborative and respectful team culture

At LCS Air, we pride ourselves on being a family-owned and operated company. We foster a positive, inclusive culture built on teamwork, open communication and mutual respect.

Every team member is valued as part of our extended family.

How to Apply:

If you are a dedicated HVAC professional ready to take on new challenges and grow with a reputable company, we want to hear from you! Please submit your resume, cover letter, and references to [email protected]

Join us in creating comfortable environments and making a positive impact in the HVAC industry!