WHY join Schindler?

At Schindler, we are all about our culture! We focus on supporting our employees to meet their full potential through careful selection and constant development to make them a leader in their area. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.

At Schindler, We Elevate...

As a leading employer in the urban mobility industry, we look for highly engaging professionals who are driven to grow and advance their careers at a first-class organisation. Our goal is to have a highly motivated and engaged workforce led by talented management in a work environment that is stimulating and attractive to both current and prospective employees.

About the role:

As our Service Administrator, you will be responsible for timesheet management, rosters, ordering PPE, handling customer enquiries, and supporting field staff with a range of tasks including technological issues and a vast range of other administrative duties. The role is a fast-paced, highly reactive role that reports to an experienced EI / Service Manager and will see you working closely with our team of skilled administrators. Our Sydney team is based in Mascot. You will liaise with key stakeholders and customers to ensure a high level of customer service is provided.

Previous experience working as a Service Coordinator, Service Administrator, Branch Administrator or similar in an industry such as Lift, HVAC, Fire, Security, Electrical, Mechanical or Plumbing will be highly regarded

What’s in it for you:

• $72K base + 12% Super
• 12 Month Fixed Term Contract (Potential to go Permanent)
• Access to discounted offers
• Funding for further educational support
• New office in Alexandria (4 minutes from Mascot Train Station)

Key Accountabilities:

• Ensuring all work orders are captured in the system
• Organising customer inductions and medicals for field staff
• Updating rosters
• Handling customer enquiries and escalating when required
• Raising purchase requests for uniforms, stationary, parts, labour etc.
• Providing customers with periodic performance reports
• Maintaining and reviewing timesheets for payroll
• Customer invoicing
• Adhoc administrative tasks

What we are looking for:

• Previous experience in an administration role, preferably within a service-based industry
• Demonstrated customer service or service coordinator experience
• Strong attention to detail and an ability to multitask multiple priorities
• Intermediate MS office skills
• Experience with SAP or similar ERP systems
• Good written and verbal communication skills and the ability to work in a team
• A desire for growth and to expand your knowledge and skillset

About Schindler:

Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 64,000 employees worldwide. We are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,200 employees who design install, service and modernise urban transport systems for almost every building type. At Schindler, we differentiate ourselves with our modern technology and innovative people.

HOW to apply:

We are constantly looking for passionate and enthusiastic people with the energy and drive to build relationships and networks. At Schindler you will find a highly motivated and engaged working environment that lets you grow as an individual and allows you to plan your career.

If you are seeking an opportunity to join a Global Industry Leader and believe that you possess the required skills and qualifications to succeed in this role, click on the "APPLY" button

If you are an existing Schindler employee, please ensure you have discussed your application with your line manager prior to applying.

We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.