• Ongoing full time role
• Located in Coonabarabran, NSW
• Salary starting from $75,728pa + super
• Have an exceptional career where you live!

We are looking for a switched-on office all-rounder to provide professional front line customer service and administration support for the regional team and its customers.

About the Role

As a Customer Service and Admin Support Officer you will be responsible for:

• A variety of word processing, records management, data entry, office administration and customer service duties
• Providing consistent high quality front line customer service (including initial advice, information, guidance, escalating and redirecting issues as required)
• Managing customer information to ensure confidentiality, accuracy and integrity
• Providing feedback and information to contribute towards an ongoing improvement in customer and administrative service activities
• Undertaking accounts receivable services including cash receipting, debt management assistance and financial reconciliations in accordance with agency standards and procedures.

For more information on the role you can download the role description or reach out to Alicia Harrison at 0427 707 428 or via email at [email protected].

About You

We’re looking for someone who thrives in a hands-on, fast-paced environment and brings a proactive, team-oriented mindset to their work. This role is highly visible and interactive, serving as a key point of contact for the Central West team, so professionalism and strong communication skills are essential.

The ideal candidate will have:

• A keen eye for detail and accuracy in handling data and information
• Confidence in engaging with both internal colleagues and external customers
• Previous experience in customer service or office administration (highly regarded)
• A genuine interest in technology and a willingness to learn and adapt

If you're passionate about supporting your local community and want to be part of a collaborative, supportive team, we’d love to hear from you!

Applying is Easy!

To apply, please submit a copy of your resume (approx. 4 pages) and a cover letter (approx. 2 pages) that tells us about your relevant skills and experience and how these make you an ideal candidate for this role.

What is the process?

The process starts with you submitting your application. Once your application has been received, you will receive an email confirmation and further correspondence when the role advertisement closes.

You might be asked to attend an interview (either via video, over the phone or face to face) or complete a written or other assessment task. Reference checks will also be undertaken if you are successful in being placed into a role.

Application Closing Date: Sunday 16th November 2025 at 11.55pm

Recruitment Adjustments

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to [email protected] or contact the hiring manager listed above for a confidential discussion.

About Us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.