About the role

Apogee Strata is seeking a talented and experienced Administration/Reception professional to join our team in our Fremantle office. This is a full-time position supporting our growing business. As part of our friendly and collaborative workforce, you will play a crucial role in ensuring the smooth day-to-day operation of our office.

What we offer

At Apogee Strata, we are committed to providing a supportive and rewarding work environment along with a spectacular location in town. You will have access to ongoing training and development opportunities, as well as a range of employee benefits including competitive remuneration, flexible work arrangements and a collaborative team culture.

About us

Apogee Strata' is a leading provider of strata management services in Western Australia. With over 100 years of Team experience, we pride ourselves on delivering exceptional service to our clients. Our values of integrity, innovation and community are at the heart of everything we do. We are a growing organisation that offers genuine opportunities for career development and advancement.

If you are a highly organised and customer-focused professional, we want to hear from you. Apply now to be considered for this exciting opportunity.

Front-of-House & Communication

• Greet clients and visitors in a professional and friendly manner.

• Answer incoming calls and emails, directing enquiries to the appropriate strata manager.

• Manage the reception inbox and respond to general queries from owners, tenants, and contractors.

• Manage the accounts inbox and distribute correspondence as needed.

• Maintain a tidy and welcoming reception and office environment.

Administrative Support

• Assist strata managers with preparing correspondence, notices, meeting documentation, and owner communications.

• Process incoming and outgoing mail, courier deliveries, and strata documentation.

• Maintain electronic and hard copy filing systems, ensuring accuracy and confidentiality.

• Monitor and order office supplies, stationery, and equipment as required.

Strata Records & Compliance

• Support with maintaining and updating strata rolls, contact lists, and ownership details.

• File minutes, agendas, budgets, and other statutory documents.

• Assist with requests for strata company records and key register updates.

• Prepare and issue standard forms and correspondence as directed by the strata manager.

Team & Client Assistance

• Provide administrative support for new management take-ons and terminations.

• Assist with preparation of welcome packs and distribution of notices to owners and tenants.

• Support team members with ad hoc administrative or operational tasks as required.

Skills & Experience

• Previous experience in an administration or reception role within a strata management, property, or real estate environment preferred.

• Excellent communication and customer service skills with professional telephone manner.

• Strong organisational skills and ability to manage competing priorities.

• High attention to detail and accuracy in data entry and document preparation.

• Proficient in Microsoft Office and strata software (Strata Master/MRI, SMATA).

• Understanding of basic strata management principles and terminology advantageous.

Personal Attributes

• Friendly, approachable, and client-focused.

• Reliable, punctual, and professional presentation.

• Positive “can-do” attitude and willingness to assist across departments.

• Discreet and respectful of confidentiality.

• Team-oriented with a proactive approach to problem-solving.