We’re looking for an Administration Officer (Engagement Support Officer) to join our team on a full time permanent basis (76 hours per fortnight) and be the first point of contact for our participants. This role is perfect for an administration professional who is compassionate and organised, possesses great phone manners and problem-solving skills, and confident in handling a variety of participant interactions across multiple platforms.
Key Responsibilities:

• Communicate clearly and professionally with a wide range of stakeholders via phone, email, and online platforms.
• Provide high-quality service and sales support in a fast-paced environment.
• Monitor and manage incoming calls using a telephone system, ensuring timely and accurate responses.
• Accurately enter and manage data across various software platforms.
• Prioritise tasks and maintain up-to-date documentation with strong attention to detail.
• Solve problems efficiently while working under pressure and meeting deadlines.
• Support incoming enquiries with empathy, positivity, and professionalism.

Why Join Us:

• SCHADS Level 2.1 -$34.58 per hour - increased annually for eligible employees
• Generous NFP salary packaging - up to $15,900 per year for general living expenses and an additional $2,650 for meals and entertainment
• Benefit from our Rewards and Recognition Programs - shopping vouchers available for nominated employees each month in recognition of their exceptional work
• Access to Employee Assistance Program
• Opportunities for growth and professional development - internal trainings available to help you excel in your role
• Brand new office in Belmont Hub, above library and next door to great gym and swimming complex

Interchange Values:
Working at Interchange we focus on finding individuals who are passionate about putting people at the centre of everything they do, and share our values of:

• Individuality – valuing people, staff, partners, and services
• Respect – valuing choice, culture, and diversity
• Empowerment – valuing abilities, goals, and learning
• Belonging – valuing relationships and shared places

About Interchange:For over 30 years, Interchange has been a trusted provider of individualised, community-based support for West Australians with disability. Following a recent merger, Diversity South is now proudly powered by Interchange Inc, strengthening our shared commitment to championing the rights of people with disability across Perth and the Peel region.
Together, we believe that everyone belongs. Our teams work in partnership with customers, helping them grow and flourish in their homes and communities through person-centred, flexible support. As a registered NDIS provider, we are passionate about creating inclusive communities and a welcoming workplace for all.
Ready to make an impact?Interchange encourages applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, people who identify as LGBTQI+ and people living with disabilities.
If this sounds like the perfect job for you, please don't hesitate to apply immediately. Shortlisting will commence ASAP after posting.
For confidential enquiries, please contact [email protected]