Venue Manager – Send It! Freshwater

Join the Social Entertainment Movement at Send It!

Background

Are you ready to be part of Australia’s next big thing in social entertainment?
At Send It!, we’re flipping the script on what it means to go out, play, and connect. We combine immersive sports simulator experiences, great food and drinks, and a social atmosphere that brings people together for unforgettable fun.

Following the success of our flagship venues, Send It! Freshwater is one of our most exciting community-based sites — a smaller, high-energy venue located inside an existing bar, offering a truly unique “venue within a venue” experience.

We’re on the hunt for a Venue Manager who thrives on collaboration, loves delivering incredible guest experiences, and can work hand-in-hand with our host venue team to make Send It! Freshwater a local favourite.

Job Title

Venue Manager – Send It! Freshwater

Responsibilities

Venue Operations

Oversee day-to-day operations of the Freshwater site and team members.

Coordinate bookings, events, and guest experiences across all simulator activities, food, and beverage service.

Manage guest enquiries, feedback, and incident reporting with professionalism and care.

Ensure every guest has a seamless experience between Send It! and the host bar environment.

Maintain Send It! brand standards across safety, cleanliness, and customer engagement.

Collaboration with Host Venue

Work closely with the host bar management and staff to align service standards, event execution, and customer experience.

Coordinate with the bar’s team on shared operations such as food and beverage delivery, table service, and promotions.

Communicate effectively to maintain a strong partnership and ensure both venues operate in sync.

Represent Send It! as an extension of the host venue’s hospitality experience — fostering teamwork, not competition.

Team Leadership

Recruit, roster, train, and develop your Send It! team.

Lead by example with a positive, proactive attitude and clear communication.

Conduct onboarding, training, and regular team check-ins.

Build and maintain a strong, motivated team culture that aligns with both Send It! and the host venue’s values.

Sales & Marketing

Implement local marketing initiatives to drive awareness and bookings.

Collaborate with the Send It! marketing team on promotions and community activations.

Develop relationships with local clubs, schools, and community groups.

Identify opportunities to improve profitability and grow repeat visitation.

Finance & Administration

Manage venue budgets, cash handling, and reporting.

Monitor expenditure and implement cost-saving measures.

Oversee inventory, ordering, and stock management in collaboration with HQ.

Maintenance & Compliance

Be trained to troubleshoot and maintain simulator equipment.

Coordinate with Send It! HQ and the host venue for general maintenance and repairs.

Ensure compliance with RSA, WHS, and licensing requirements.

Oversee venue safety procedures and staff training.

Requirements

RSA (or willingness to obtain).

2–3 years’ management experience in hospitality, entertainment, or venue operations.

Strong leadership, communication, and interpersonal skills.

Excellent organisational and multitasking ability.

Collaborative mindset — able to work as part of a shared space team.

Passion for creating memorable guest experiences.

Availability to work weekends and evenings.

Excited to grow within the Send It! brand as we expand across Australia.

About Send It!

Send It! is an Australian-born social entertainment company redefining how people play, compete, and connect. Our mission is to create vibrant, tech-driven venues where sport, socialising, and great hospitality collide.

Each Send It! venue offers a mix of interactive sport simulators, great food and drinks, and a social vibe that’s equal parts competition and connection.
Freshwater represents our “local edition” — a smaller, integrated venue that brings the big energy of Send It! to a community setting, powered by collaboration with our host venue partners.

Career Opportunities

As one of our early Venue Managers, you’ll play a crucial role in shaping how Send It! venues operate.
Demonstrate your impact here, and there’s potential to progress into Multi-Site Operations, Training & Development, or HQ roles within 12–18 months.

Benefits

Competitive salary + performance-based bonus.

Rapid career growth opportunities in a fast-scaling national brand.

Fun, social, and high-energy work environment.

Work directly with company founders and HQ operations team.

Staff discounts and event perks.

Free local parking.