About Us

CheckHero helps property managers keep homes safe and compliant with mandatory gas, electrical and smoke alarm checks across Victoria. We work with hundreds of agencies and partner with major real estate brands. Our Melbourne HQ leads operations, supported by an offshore service team.

We’re growing fast - and we’re looking for a sharp, energetic Customer Support & Escalations Coordinator who thrives in a fast-paced environment and enjoys solving real-world problems with both empathy and urgency.

Your Role

You’ll be the key link between our trades, property managers, and offshore call team - ensuring critical issues are handled smoothly and professionally.

Key Responsibilities

Respond to urgent safety issues such as gas leaks identified during compliance checks - promptly notify property managers and coordinate repair attendance.

Handle escalations from property managers - triage, prioritise, and resolve issues with clear communication.

Coordinate with our offshore call team, providing guidance, feedback, and oversight to maintain service quality.

Update and track cases within our internal system (CRM and job management platforms).

Communicate clearly with property managers and trades to keep all parties informed and aligned.

What we’re looking for

Experience in property management, compliance coordination, or call centre operations

Excellent written and verbal communication - professional, concise, and calm under pressure

Highly organised and detail-oriented; able to manage multiple priorities at once

Strong judgement - you can tell when something is urgent and when it can wait

Confident using CRMs or job management tools (experience with PropertyMe, PropertyTree, or simPRO a plus)

Team player - comfortable collaborating with both local and offshore teams

Why Join CheckHero?

Be part of a fast-scaling, tech-led Australian company reshaping property compliance

Work with a passionate, energetic, and supportive team

Competitive salary + career growth opportunities in operations and team leadership