Customer Support & Enquiry CoordinatorAspire Early Education & Kindergarten
South Yarra, Melbourne VIC
Customer Service - Call Centre (Call Centre & Customer Service)
Full time | $60,000 – $65,000 per year

Connect, Learn & Grow with Aspire At Aspire Early Education & Kindergarten, we pride ourselves on delivering exceptional early education and care across Melbourne and beyond. Since our establishment in 2017, Aspire has grown to over 30 operational centres with a further 35 centres in development — and we’re just getting started.

We’re looking for an enthusiastic Customer Support & Enquiry Coordinator to join our vibrant Head Office team in South Yarra. This is a permanent full-time, office-based role (Monday to Friday).

Why Aspire?

• Access to an Employment Assistance Program (EAP) available 24/7
• Up to 50% gap fee discount on childcare fees at Aspire centres
• Paid birthday leave every year
• Opportunities for professional development and career growth
• A supportive and collaborative culture that values its people
• Work for a growing, values-led organisation where your contribution truly matters

About the Role As a Customer Support & Enquiry Coordinator, you’ll be the friendly first point of contact for new families, supporting them through the enquiry and enrolment process. You’ll play a key role in building relationships, managing incoming calls, and ensuring our families receive an exceptional customer experience every step of the way.

Key Responsibilities

• Deliver outstanding inbound and outbound customer service
• Guide new families through enquiries and enrolment steps with warmth and professionalism
• Manage centre tour bookings and maintain accurate waitlists
• Conduct follow-up and check-in calls with existing families to ensure satisfaction
• Collaborate with centres to fill vacancies and maintain healthy occupancy levels
• Maintain accurate and up-to-date data in Aspire’s customer systems

About You

• Exceptional communication and phone etiquette
• Proven customer service experience in a fast-paced environment
• Strong administrative and data entry skills with great attention to detail
• Ability to manage a busy switchboard confidently and efficiently
• Familiarity with childcare management systems (advantageous but not essential)
• A genuine team player who thrives in a supportive, collaborative environment

At Aspire, we are committed to child safety, inclusion, and diversity. We have a zero-tolerance policy for child abuse and a strong duty of care to ensure the wellbeing of all children, including those from Aboriginal and Torres Strait Islander communities and diverse backgrounds.

Ready to grow your career with Aspire?
Apply today and become part of a team shaping the future of early education.