Fort Knox Self Storage - Area / Multi Site Manager - North-West Region

Are you a Retail Area / Multi Site Manager superstar?

You’ve got sharp commercial instincts – you know how to drive sales, boost profit, and turn insights into results.

You’re a natural leader who inspires teams, builds talent, and delivers standout customer experiences.

You bring operational excellence – ensuring every site runs smoothly, consistently, and to the highest standard.

About the role:

At Fort Knox Self Storage, we’re more than just a place to store your belongings — we’re in the business of making life changes easy and delivering exceptional service for all our customers. Our Area Managers are the champions of success, leading passionate teams across multiple sites to deliver outstanding sales, service, and operational results.

This is your chance to:

Lead and inspire a team of storage experts across your region to deliver on KPI's and customer excellence.

Drive sales and revenue growth through coaching, strategy, and operational excellence.

Build a strong culture that lives and breathes our key values.

About Fort Knox Self Storage:

With over 29 years in the Self-Storage business, our team of storage experts have the knowledge and experience required to deliver superior storage services across Melbourne. At Fort Knox, we believe in the potential of our people and their ability to achieve greatness. As an Area Manager, you will be a vital part of our dynamic team from day one. We are committed to providing you with training and development opportunities to empower you to excel in your role and contribute to our collective success.

Responsibilities:

Reporting to the Group Operations Manager, you’ll take ownership of your region’s performance, ensuring every site hits its sales, revenue, and service targets while operating to the highest standard and driving exceptional customer experience.

Sales & Customer Service – Lead by example to achieve growth targets, improve conversion rates, and deliver exceptional service.

Customer Centric: Foster a culture of strong relationships with our customers addressing their needs promptly to enhance satisfaction and loyalty.

Coaching & Development – Recruit, train, mentor, and motivate your site teams to perform at their best.

Data-Driven Decision Making – Analyse sales trends, identify opportunities, and implement strategies for growth.

Team Engagement – Build strong, collaborative teams and foster a healthy, competitive, and fun work environment.

Operational Excellence – Ensure compliance, manage debt recovery, oversee rosters, and maintain high presentation standards across all sites.

Reporting & Planning – Provide accurate, insightful reports on performance, budgets, and market trends.

Commercial Awareness: You need to have enthusiasm and good commercial awareness to grow market share and increase site occupancy.

Skills and experience:

We are looking for a hands-on leader with a natural flair for sales and a passion for people. You’ll be self-motivated, energetic, and ready to get the best out of your teams.

Multi-site or area management experience (minimum 2 years).

Proven success in driving sales and hitting revenue targets.

Exceptional leadership, coaching, and communication skills.

Strong organisational ability and commercial acumen.

Experience in retail or customer-facing industries

A valid driver’s licence and own vehicle.

Benefits of being part of the Fort Knox Team:

Competitive Pay and Car Allowance - We offer rewards and recognition through a competitive salary package, bonus program, generous employee discounts.

Career Growth Opportunities- We’re committed to helping you grow! Your success is our priority.

Work-Life Balance -We know life outside of work matters too. Enjoy rotating weekends off, and no late night, Sunday or Public Holiday trading.

Job Stability and Security - Join a stable and resilient industry with year-round demand. We provide a secure, supportive, values-driven culture where your ideas are heard.

Positive Workplace Culture - Be part of a team where respect, clear communication, and collaboration are at the heart of everything we do. We value our employees and celebrate their successes.

Growth – This is a role where you can truly make an impact — on your team, your customers, and the business

Here at Fort Knox, we offer a collaborative and inclusive work environment & exceptional company culture. Winner of Diversity@Work & Work / Life Balance Award’s, Fort Knox Self Storage constantly focuses on innovation while providing a unique and supportive company culture, we like to encourage and reward our team.

Fort Knox Self Storage is committed to building a diverse and inclusive environment for everyone. We value the unique backgrounds, experiences, and contributions that each person brings to our business. We provide equal opportunities to all employees and applicants and encourage all qualified applicants from different backgrounds, ethnicity, faith, sexual orientation, and abilities, to apply.

This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

To learn more about Fort Knox Self storage, please visit https://www.fortknoxselfstorage.com.au/

How to Apply

If you feel you have the qualifications and experience required for this role and are excited for a career in this unique industry, please click on the Apply button to submit your application today.

Letter of Application will be highly regarded and please specify which role you are applying for.

We thank those that apply and advise that only applicants that proceed to an interview will be contacted.

We look forward to hearing from you.