Administration Officer

ABOUT Talbragar Wiradjuri Aboriginal Corporation (TWAC)

Our purpose: Culturally safe, inclusive and respectful experiences to ensure accurate, Aboriginal cultural sustainability

Our values: Respect, Empowerment, Sustainability and Quality

At TWAC We pride ourselves on ensuring your feel safe and welcome while on Wilaay Wiradjuri Country.

Our services are based on our cultural excellence and delivery through cultural leaders.

ABOUT THE ROLE

This role is based in Dubbo

Key Accountabilities:

Provide administrative services including filing, mail receipt and sorting, maintenance of registers, routine purchasing, meeting and event support, photocopying, and creating and compiling documents to support the effective operation of the team/unit

Collect and compile information to support the development of documentation and reports

Respond to enquiries and routine requests for information, escalating enquiries as necessary, to ensure the provision of accurate information

Update records and databases, complying with records management processes, to ensure information is accurate, stored correctly and accessible

Child related role

Yes

WWCC required

Mandatory reporter

Yes

Mandatory Reporters are those employees that deliver services directly to children and young people or who supervise employees who deliver these services. However, all employees have responsibility to apply the Protecting Children and Young People Policy

ROLE OBJECTIVES

You’ll play a valuable role as a member of Talbragar Wiradjuri Aboriginal Corporation.

Contributing to a culturally strong service provider

Actively participating in communication to understand and contribute to operations

Working productively and collaboratively as a positive role model.

Working towards the defined priorities and outcomes for program delivered in the specific areas of accountability.

Essential requirements

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

National Criminal History Record Check in accordance with the Disability Inclusion Act 2014

Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

YOUR RESPONSIBILITIES

Financial Management:

Ensure that all activities and operations within the scope of responsibility are performed in accordance with the allocated budget.

Operational Processes:

Queries and complaints from clients and their families that are raised to you should be escalated to the Program Manager

You’ll take your record keeping seriously and make effective use of our electronic management systems in place or in development.

Contribute to the implementation of TWAC policies, processes, systems and platforms to ensure efficiency.

Agree with the Program Manager on the frequency of regular supervision for your role and actively participate in supervision.

Maintain awareness of and fulfill responsibilities, authorities and accountabilities, safety and wellbeing management system

Client Management:

Ensure that engagement with external parties positively enhances TWACs reputation and growth.

You will maintain a high standard of conduct and work performance to promote our reputation with key internal and external stakeholders.

People Management:

Act as a constructive member of the TWAC team.

Contribute to a culture of openness, feedback, and productivity.

Positively model the Code of Conduct and Ethical Behaviour.

Take care for the safety of yourself and others at all times and undertake work in a safe manner in accordance with policies, procedures and instructions (written or verbal) and in adherence to the attached WHS responsibilities by role.

KEY PERFORMANCE INDICATORS

Financial Management:

Provide administrative support to financial by managing receipts from all purchases and invoices. File records in compliance with record keeping processes.

Support the organisation to have accurate financial information stored and managed for access by the Program Manager and Board of Members.

Operational Processes:

All stakeholders in your area of responsibility are constantly communicated with and remain informed and involved in appropriate aspects and projects.

You’ll provide detailed and accurate information to clients about our services available.

THE IMPORTANT DETAILS

Qualifications:

Relevant tertiary qualifications in Administration or working towards same or relevant professional experience qualifying as recognition of prior learning toward a suitable tertiary qualification. and/or demonstrated relevant work experience with families, or equivalent and relevant to the field of work

Criteria:

Aboriginality

Minimum Certificate III in Business Administration or a minimum of 3 years' experience

Ability to travel

Ability to work independently and as an effective member of a multifunction team.

Proven computer skills including the use of Microsoft Word, Excel and other Microsoft applications

Current driver’s license and willingness to travel

Demonstrated interpersonal skills and characteristics which include warmth, empathy, flexibility, ability to handle crises, time management skills, and excellent written and verbal communication skills.