Have you been looking for a fulfilling position, where you can take pride in the company you work for?? Do you long for a job where you deliver quality work during the day and enjoy the peace of leaving work at work. A position, where you’ll be appreciated and respected for your skills, innovation, and attention to detail, whilst being supported by a boss who is dedicated to excellence?

If you are a positive, reliable, and focused person, dedicated to exceptional customer service and supporting a team then we want you!

Welcome to Happy Burrow Cleaning! We are a cleaning business, proudly servicing the North Brisbane and Moreton Bay regions, and we’re excited to welcome a new team member to our growing company. We specialise in bond cleaning, also providing domestic, builder and office cleaning services to our valued clients. What sets us apart is our commitment to delivering a superior, personalised service that truly meets our clients needs. We’re looking for someone who takes pride in their work, values strong client relationships, and strives for excellence in every task. You’ll be supported with full training in our systems, as well as all the ongoing support from the business owner to ensure your success. We also value fresh ideas and your input to help us continuously improve and grow.

About You

You’d describe yourself as highly motivated with exceptional time management and communication skills, easy-going, yet still professional and dependable. You’ll enjoy the challenge of different client interactions every day while being able to follow clear processes and systems ensuring completion is done to the highest standard. You’ll take pride in ticking off all the boxes and ensuring excellent completion of your work; while being an effective and friendly communicator.

From a skills perspective, you’ll need to have adequate computer skills, using basic online programs and email, as well as Microsoft Word and Excel. You will need to be quick on a keyboard, both on the computer and the mobile phone, and be confident talking on the phone. But most of all, you need passion, pride, and personality, to make each day a breeze!

Social media posting, content creation, blogging, and website management would be an added bonus, but not essential.

About the Role

In this role, our ideal candidate will join us in our home office in Warner, and be very comfortable around our large office dog. They will be able to work autonomously, and use systems to check they have completed all tasks according to procedure. They will play a key role in maintaining phone relationships with clients, managing their jobs and requests. While also making bookings, scheduling and liaising with the team that are completing the jobs onsite. You will be supported by systems, processes and a fantastic team, giving you everything you need to excel in your role.

The following attributes will be highly regarded:

Friendly personality

Can Do Attitude

Attention to Detail

Able to learn quickly

Able to follow written and verbal instructions

Reliable

Flexible with changing jobs and requirements

Ability to keep up with several communication platforms

What we can offer:

The role is part time as the hours are 8am to 3pm Monday-Friday with a half hour lunch break.

The starting award pay rate is $25.74/hour for the first year of employment, which equals $836.55/week Gross + Super entitlements. Pay is reviewed each year, and bonuses are offered for high performing staff. Junior rates are applied to those under 21 years of age.

Your responsibilities will include, but are not limited to:

Client Interactions

a) Answering incoming phone calls and making follow up phone calls with the use of scripts and brand language

b) Greet customers warmly, maintain a friendly demeanor

c) Ability to hold a brief conversation to build rapport and trust

d) Able to answer questions with confidence

e) Able to “upsell” – suggest items they may want to add time for to get cleaned

f) Answering incoming email queries, and sending follow up emails, with the use of templates and brand language

g) Contacting clients for feedback

Scheduling Bookings and Managing Staff

a) Maintaining schedule of bookings around staff availability and working hours

b) Scheduling jobs and liaising with clients and staff about start times and tasks

c) Creating staff schedules and job details

d) Discussing conflicts over hours with staff

e) Managing staff queries and concerns from site and resolving with clients

f) Handling incoming reports and checklists from staff and actioning accordingly

Administration Tasks

a) Preparing and sending quotes by following procedures

b) Preparing and sending invoices by procedure

c) Following up quotes and invoices with templates

d) Collating staff hours for payroll

e) Assisting business owner with miscellaneous computer related tasks

Online Presence and Marketing

a) Managing the website and making changes as needed including but not limited to; adding updated content photos, changing pricing, etc.

b) Managing the Google Business Profile by blogging weekly

c) Managing the business owners Linkedin Profile and posting regularly

d) Content creation and publication for Facebook, Instagram, and TikTok weekly

e) Contacting clients for reviews

f) Attending Business Networking events occasionally

TO APPLY:

Please send a resume attached to an email with an introductory video of yourself to [email protected]

Please note that if your application is selected, you will be contacted by email to complete a questionnaire with preliminary questions.

If your answers to this email are successful, you will then be contacted to attend a group interview.

If we like what we see, you would be offered an individual interview and/or a trial.