Maxima are on the hunt for an Account Resolution Officer for a 6 month assignment based in Cleveland.

This role will see you working Monday to Friday, 36.25 hours with a casual hourly pay of $36.09 + super to provide and maintain a revenue collection service by efficiently and effectively collecting outstanding debt in accordance with legislation, policies, guidelines, procedures and work instructions.

Key Responsibilities:

• Contacting and working proactively with debtors to bring accounts into order
• Assessment and review of Financial Hardship
• Calculation of bailiff, court and any other relevant fees incurred for legal processes, sales and acquisitions and financial management of invoicing and payment of these fees
• Prompt attention and completion of customer requests, telephone enquiries and correspondence
• Provide management with formal recommendations in relation to legal proceedings
• Writing, or assisting in the preparation of reports, letters, investigation summaries, work instructions and documentation associated to recovery processes

Success Profile:

• Experience in writing business letters, work instructions, reports and making formal recommendations to superiors
• Proven track record in revenue collection with sound telephone collection technique and achievement in meeting KPI's
• An understanding of debits and credits and the ability to identify and rectify errors whilst maintaining the integrity of customer and corporate information
• High proficiency in Microsoft Word and Excel
• Experience in recording customer information in a corporate system, with accuracy and attention to detail
• Excellent communication skills and ability to work effectively in a team