Maxima are on the hunt for an Account Resolution Officer for a 6 month assignment based in Cleveland.

This role will see you working Monday to Friday, 36.25 hours with a casual hourly pay of $36.09 + super to provide and maintain a revenue collection service by efficiently and effectively collecting outstanding debt in accordance with legislation, policies, guidelines, procedures and work instructions.

Key Responsibilities:

• Contacting and working proactively with debtors to bring accounts into order
• Assessment and review of Financial Hardship
• Calculation of bailiff, court and any other relevant fees incurred for legal processes, sales and acquisitions and financial management of invoicing and payment of these fees
• Prompt attention and completion of customer requests, telephone enquiries and correspondence
• Provide management with formal recommendations in relation to legal proceedings
• Writing, or assisting in the preparation of reports, letters, investigation summaries, work instructions and documentation associated to recovery processes

Success Profile:

• Experience in writing business letters, work instructions, reports and making formal recommendations to superiors
• Proven track record in revenue collection with sound telephone collection technique and achievement in meeting KPI's
• An understanding of debits and credits and the ability to identify and rectify errors whilst maintaining the integrity of customer and corporate information
• High proficiency in Microsoft Word and Excel
• Experience in recording customer information in a corporate system, with accuracy and attention to detail
• Excellent communication skills and ability to work effectively in a team

Maxima is committed to building inclusive and diverse workforces that value all backgrounds and experiences. We welcome applications from First Nations Peoples, people from culturally and linguistically diverse backgrounds, people of all gender identities, and people living with disability.

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