Applications Close Thursday 13 November 2025 at 9.30AM

1 x Fixed Term Full Time (12 Months with the possibility of extension)

To work with us, you must be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.

Substantive Equality Statement
Lotterywest and Healthway strive to create a hopeful, healthy, connected and sustainable community life for all Western Australians, where diversity is encouraged, and everyone is respected, welcomed, supported, and treated equally. We value the strength of a diverse workforce and view inclusivity as essential to our success. We are committed to fostering a respectful and inclusive workplace and community that encourages employees to be themselves.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQIA+ and people with disability.

The Organisation
Lotterywest is uniquely the only Government owned and operated lottery in Australia. We have supported the community for over 90 years with the purpose to operate a responsible and sustainable lottery that leaves an enduring positive impact for WA.

Lotterywest is also the employing agency for Healthway, the only State Government department dedicated to health promotion. For over 30 years, Healthway has funded projects and research to inspire Western Australians to live healthier lives.

What we Offer
Being part of Australia's only government-owned Lottery comes with a lot of responsibility and we wouldn’t have it any other way. We own the outcome of our actions and by directly contributing to player safety and a more hopeful community life for Western Australians, working at Lotterywest is naturally rewarding for all involved.

Our workplace strives to provide an environment for you to feel valued and supported, so that you can help create the kind of positive impact we want to see.

Our employee benefits include:

A flexible work environment, with the option to work full time in the office or up to two days remotely.

Four weeks annual leave, with the ability to purchase up to 10 weeks additional leave.

Additional public service holidays

A workplace that is committed to ensuring you pursue professional development opportunities

An active employee wellbeing program, with a variety of social and wellness events.

Quarterly volunteering leave entitlement

Access to become a Fitness Passport member

A central Head Office location in the heart of Subiaco, with excellent access to public transport, a range of public parking options and end-of-trip facilities for staff choosing to cycle, run or walk to work.

Job Description
Reporting to the Manager Network and Systems, the Systems Support Officer supports the operational day to day activities of the various Information Systems within Lotterywest which are essential for the smooth running of all the IT functions within the business. The role investigates, recommends and optimises all operations of the various systems with a focus on supporting all the business activities and providing solutions to business challenges. This role provides an escalation point for issues raised from the Lotterywest Service Desk team.

Customer service – Provide high levels of customer service with a strong focus on customer satisfaction and high-quality service delivery.

Technology support - Provide technical support for complex technical issues within Lotterywest IT systems and as act as a point of escalation

Technology reliability – Ensure ongoing operations of internal and external technology systems

Relationship management – Develop and maintain productive partnerships with internal and external stakeholders

Mandatory / special role requirements

Drivers Licence

Police Clearance

After-hours work

What we're looking for:

Demonstrated experience in monitoring, troubleshooting and development of IT systems (such as Active Directory, Linux, Microsoft Azure and Amazon AWS)

Demonstrated skills and experience in developing, monitoring and maintaining the delivery of business systems (such as Backup and Storage technologies, Microsoft Windows Server and VMWare VSphere Technology)

Well-developed research, analysis and problem-solving skills with the ability to identify and resolve system issues

Sound communication and interpersonal skills with the proven ability to develop and maintain working relationships including collaboration skills

Experience or working knowledge with IT industry standards and ITIL framework

Want to know more?
If you are driven to succeed and drive change within our organisation and in the WA community, we’d love to hear from you. To be sure this role is right for you, please read the attached job description.

Applying for a State Government role can look a bit different, so we do encourage you to read the attached Job Application pack to ensure your application sets you up to succeed.

Suitable applicants may be considered for future similar employment opportunities during the next twelve (12) months at Lotterywest.

For Further Job Related Information
Enquiries about the role can be directed to Gary Scott, Manager Network and Systems on 0407 719 911.

Join Lotterywest

Applicants are required to apply online and need to submit the following documents in Word or PDF format only:

A current resume/CV

A cover letter of no more than two (2) pages addressing your capability to meet essential criteria 1, 2 and 3 only outlined in the attached job description

To submit your application, please click on the Apply for the job button.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact:

Simone Boud, Human Resources Business Partner on (08) 9488 6712.

Unfortunately, we can’t accept late applications so please allow yourself enough time to complete your application before the due date and time.

Protecting your Privacy

Lotterywest will only contact you from the official @lotterywest.wa.gov.au domain. If you receive any emails from any other domain asking for your personal information, you should not respond to them. If you receive what appears to be Lotterywest communications not from the official domain, please send an email with the details to [email protected]