Are you a skilled negotiator with a passion for customer service? Do you have experience in collections and a talent for resolving overdue accounts? We’re seeking a motivated Collections / Customer Service Officer to join a vibrant team within a leading organisation located in the heart of the CBD.

This established company specialises in "buy now, pay later" advertising solutions tailored for the real estate sector.

About the Role:

• Engage with clients to arrange payment plans and resolve outstanding balances.
• Apply your strong communication and problem-solving skills to deliver exceptional service while achieving collection goals.
• Manage overdue accounts with professionalism, ensuring accurate records and timely follow-ups.
• Work closely with internal teams to support positive customer experiences and effective resolutions.
• Respond to and manage customer hardship requests in line with company policies.

What You’ll Bring:

• Previous experience in collections, debt recovery, or a similar role.
• Strong interpersonal and customer service skills, with the ability to handle sensitive financial conversations.
• Confident negotiation skills and the ability to secure payment arrangements.
• High attention to detail, a compliance-driven approach, and a focus on achieving results.

If you thrive in a fast-paced environment and are committed to helping customers while delivering solid financial outcomes, we’d love to hear from you.

For any questions about the role, please contact Vanessa at [email protected] or call 0408 920 345.