As our Student Services Officer you’ll be the first point of contact for our student body (both online and on-campus) and play a central role in improving their experience from orientation through to graduation.

This is more than just a support role - you’ll help shape the student experience by providing frontline support and fostering a welcoming, inclusive environment. Whether it’s pastoral care or connecting students to vital resources, your work will directly impact our students’ success.

You’ll be part of a supportive national team, with Student Services Officers on our Melbourne and Brisbane campuses and a manager based in Perth. You’ll have plenty of support and people to bounce ideas off but this is also a role where independence, initiative, and self-drive are essential. As one of our newer departments, Student Services is still evolving, so you’ll have the opportunity to help build our standard operating procedures, refine processes, and leave your mark on how we support students.

If you are uncomfortable with responsibility, taking the lead or see ad-hoc tasks as a chore rather than an opportunity this role won’t be the right fit. However, if you’re motivated by helping others, adaptable to changing needs, and excited by the chance to take ownership and make improvements you’ll excel in this role.

What you’ll do

• Be the face of the Perth campus by welcoming students, visitors, and stakeholders at our reception desk.
• Organise and coordinate orientation events, engagement workshops, site visits and speaker sessions for both on-campus and online students.
• Provide empathetic pastoral care, especially to international students adjusting to a new culture or wellbeing challenges.
• Collaborate across departments including admissions, academics, marketing, and more to ensure smooth student administration.
• Support at-risk students through tracking and proactive check-ins alongside the Academic Integrity and Student Success Officer.
• Maintain accurate records and ensure compliance with institutional and visa-related policies.
• Provide support with work rights, scheduling information sessions, and student resource access.
• Assist other teams with ad-hoc projects and initiatives when needed.
• Work with our national Student Support team to deliver a consistent, high-quality student experience across all campuses and online.

What you’ll bring

• A genuine, student-first mindset by being warm, supportive, and culturally sensitive.
• Curiosity, resilience, and a passion for helping others succeed.
• A proactive, solutions-focused approach. You enjoy taking ownership, spotting improvements, and making them happen.
• Strong work ethic, reliability, and the confidence to work independently while balancing team collaboration.
• Flexibility - able to manage competing priorities, jump in where needed, and embrace ad-hoc responsibilities.

Experience & skills

• Minimum 2 years in student services or another client-facing role.
• Experience supporting international and/or online students highly regarded.
• Strong organisational and time-management skills.
• Exceptional verbal and written communication. Able to engage confidently with students, staff, and senior stakeholders.
• Tech-savvy with proficiency in Microsoft Office and student management systems (we use Moodle, but other LMS experience also valuable).
• Creative and resilient – you’re willing to try new things to engage and support students, and not afraid to adapt when things don’t work the first time.

About EIT

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.

With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing a period of strong growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have campuses in Melbourne and Brisbane, with further expansion plans into other exciting locations.

Why Join Us?

Work-Life Balance: We understand that life can be hectic, and we want to ensure that you have the flexibility you need to thrive both personally and professionally. To help with this balance, we offer 4 days of study leave so you can thrive in your career and with your education.

Professional Growth: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.

Employee Wellbeing: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you’re in safe hands while you’re at work, with our leadership team currently undertaking mental health first aid training.

Inclusive Culture: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords – they're integral to who we are. We're proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA+ community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less privileged and underrepresented communities, ensuring that everyone has equal access to opportunities for success.

End-of-Trip Facilities: To support our employees' active lifestyles, we offer end-of-trip facilities. Whether you're cycling, jogging, or hitting the gym, our facilities are designed to make juggling your health and work as easy as possible.

*This is what our current staff have to say about working at EIT:

"EIT highly values teamwork and culture and is quick to identify areas of improvement and action it quickly"

"Inclusive, kind, caring, great, lots of opportunities and exciting projects."

"I have worked across many industries and across many workplaces, but the praise, culture and attitude of not only my coworkers but management highlight the integrity of EIT."

"Open and transparent from top down. Trusting of employees"

*Comments are from the 2025 Staff Engagement Survey

Equal Employment Opportunity:

EIT embraces and values a diverse workforce. We are an equal-opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.

First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.