The Company

Our client owns and manages the Perth Markets which is Based in Canning Vale on a 51-hectare site where approximately 140 Tenants rent a variety of facilities that include trading bays, offices, warehouses, truck loading bays and processing facilities, mainly for Fruits and Vegetable wholesaling and processing. Our client is currently seeking a Gatehouse Officer to work on an ongoing permanent basis.

Working Roster & Hours

The roster is days and nights where the Gatehouse Officer will work 4 days on day shift and then have 4 days off, they then work 4 days on night shift, then have 4 days off and then back to 4 days of day shift.

Roster: 4 Days - Day Shift / 4 Days - Off / 4 Days - Night Shift / 4 Days Off

Day Shift Hours: 7:00 AM to 7:00 PM

Night Shift Hours: 7:00 PM to 7:00 AM

The Role

Our client’s site is not open to the general public where there is a main entrance for vehicles and visitors which has a Gatehouse that includes access card station, boom gates and CCTV monitoring. There are also several other entrances that do not have a gatehouse and are automated with boom gates or sliding gates that require access cards for entry as well as having CCTV and communications to the Gatehouse.

To enter the site, individuals need to be approved by our client which generally requires a formal request from their tenants as well as individuals have to complete a comprehensive site induction which includes site orientation, health and safety rules and procedures, emergency procedures and site access rules.

This role is definitely not one where you will be sitting in the Gatehouse all shift and not been productive. There are numerous responsibilities and work activities that make this role different from a standard security guard or gate keeper.

Most of the Gatehouse Officers time will be in the main entrance / Gatehouse, especially in the busy times usually between 3:00 AM to 6:00 AM where there can be up to 3000 entries or exits across all entrances.

The site visitors range across;

Tenant Employees

Non Tenant Buyers & Suppliers

Tenant Delivery Trucks

Non Tenant Warehouse & Logistic or Supplier Trucks

Business Services Contractors

As a Gatehouse Officer your main function is to monitor all entries and exits from the site ensuring that all visitors are approved for entry. You will achieve this by manning the gatehouse as well as monitoring numerous CCTV feeds from the gatehouse of not only the entry and exits points but the whole facility.

Having excellent customer service and communication skills is essential as you may have direct new visitors such as contractors to hard to find locations on this massive site. Been able to communicate clearly and respectfully is essential. In addition, it is a role where you will get to know allot of regulars and waving hello or asking them how they are going can go a long way.

It goes without saying that anyone attempting to enter the site without access cards or approval need to be denied entry where the Gatehouse Officer will direct them either by face to face or via the communication system to the main office where they can liaise with a Market Officer on how to gain entry.

Keeping precise records such as entry logs for visitors that have approval where you will input onto the system the following details;

Tenant / Company Visting

Tenant / Company Representative they are seeing

Entry & Exit Times

Vehicle Type

Vehicle Registration

Number and Names of Individuals visiting

One of the other main responsibilities is to conduct site patrols via company vehicles, by foot or both. The site is very large where you will be keeping an eye out for numerous things such as unusual activity by individuals, doing spot checks on access cards making sure they are for that particular individual through to checking security infrastructure such as CCTVs are operating correctly through to identifying damage to the security fence. In addition, if you spot any market infrastructure that needs maintenance such as faulty lights, pot holes in the carpark or a tenants sign that is coming off the wall you will be required to report the issue to the maintenance team.

There are also other responsibilities which are too numerous to mention which include;

Responds to fire and security alarms as required.

Attend to first aid matters and assist as required.

Various audits in relation to operation readiness.

Ability to attend and barricade/isolate incidents as required.

Traffic control as required.

The Candidate

Ideally, we are seeking a candidate that has worked in a similar role for at least 1 year in roles such as;

Gatehouse Officer

Weigh Bridge Officer

Security Guard

Gate Keeper

We will also be focusing on candidates that possess the following Personality Traits and Experience;

Possess excellent verbal & written English communication skills

Be focused on customer service, providing a friendly, professional and detailed service to all stake holders

Possess good problem solving skills through Initiative

Be a positive person that has high energy levels

Have experience in conflict resolution

Highly organized with the ability to quickly priorities work tasks regularly

Flexible and willing to take on new tasks and responsibilities as required, within the framework of the position

Work well in a team environment as well as autonomously

Have good computer skills where you can pick up new software / applications quickly

Possess Accurate Data Entry Skills

Have medium to advanced Microsoft Office skills – Outlook, Word & Excel

Qualifications/Training

Required:

First Aid Certificate

MV Drivers Licence (unrestricted)

National Police Clearance

Desired:

Fire Warden Training

Safety/OH&S qualifications

Remuneration

$70k per year

+ Super

Paid Weekly