About us

CRL Express is a proudly family-owned and operated business, specialising in logistics services across Australia. We are committed to delivering tailored, solution-focused services with reliability and care. Our offerings include Road Freight, 3PL (Warehousing & Distribution), National Linehaul Services, Rail Freight, Air Freight, and Contract Logistics (Taxi Trucks).

We are seeking a Customer Support Specialist to join our team. The successful candidate will be responsible for generating leads and building relationships with customers. They will work closely with the sales team to achieve sales targets and provide exceptional customer service.

Responsibilities:

Processing general phone, email and face-to-face sales enquiries

Sourcing new sales opportunities through quote follow-up, outbound warm/cold calls and emails

Preparing sales quotes and consignments

Providing suitable solutions to our existing and potential customers

Sales reporting: Maintaining sales records and compiling monthly sales reports.

Determining customer's needs to deliver customer centric and solution driven outcomes.

Maintaining strong relationships at multiple stakeholder levels both internally and externally

Manage a portfolio of SME accounts, maintaining strong customer relationships

Onboard new customers, including system training and compliance requirements

Support customers with queries, reporting, and quarterly reviews

Maintain accurate customer data and sales activity in Zoho CRM

Collaborate with other teams to provide seamless service

Proactively leading the development of reports and delivery of on-site client visits on a weekly, monthly and quarterly basis to cover off tactical/strategic focuses and KPI management

Qualifications:

Proven experience as an Internal Sales Representative or similar role

Excellent communication and interpersonal skills

Strong sales and negotiation skills

Ability to work independently and as part of a team

Skills:

Experience with Microsoft, TransVirtual and Zoho CRM highly desirable

Ability to build, connect and maintain relationships with customers

Collaborate with the sales team to achieve sales targets

Provide exceptional customer service and support

Attention to detail with accurate records of sales activities and customer interactions

Why choose CRL?

Above-award pay rates.

Positive and supportive work culture.

Opportunities for career progression within our fast-growing business.

Chance to expand your skills and transition into roles in operations, site management, and more.

Be part of a team that values Respect, Excellence, Trust, Innovation, Accountability, and Teamwork

If this sounds like you and you are looking for a great company to join and in which to grow, please apply.

Please Note: We will not accept unsolicited CVs from recruitment agencies/third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.