Are you a natural problem-solver with a passion for delivering exceptional customer experiences? Are you seeking a rewarding career that offers genuine work-life integration?

We are looking for a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. This role is perfect for a proactive individual who thrives on helping others succeed. We believe in fostering talent and hiring for potential; if you bring a positive attitude and a drive to learn, we will provide the comprehensive training you need to excel.

Why You'll Thrive With Us:

Genuine Work-Life Flexibility: We are committed to a truly flexible work environment. Our core hours of 10:00 am - 4:00 pm, with options for an earlier finish for school pick-ups, are designed to support your lifestyle.

Hybrid Work Model: Enjoy the perfect balance of in-person collaboration and remote autonomy. Our structure includes four days in our vibrant South Melbourne office and one day working from home.

A Culture of Growth: We invest in our people. Your positive mindset and aptitude are your greatest assets, and we provide extensive on-the-job training and professional development to build upon your skills.

Key Responsibilities:

Client Relationship Management: Act as the primary point of contact for our clients, building rapport, understanding their needs, and ensuring they receive a superior experience throughout their project lifecycle.

Operational Excellence: Coordinate key project milestones, manage support tickets efficiently, and contribute to the design of optimised workflows to ensure seamless project delivery from start to finish.

Product Development Contribution: Play a vital role in our innovation cycle. You will conduct user acceptance testing (UAT) on new features, verify and document customer-reported issues, and provide valuable feedback to our development team.

Our Ideal Candidate Profile:

Essential Attributes:

A proactive, positive mindset and a genuine passion for helping people.

Exceptional interpersonal and communication skills, with a talent for building rapport.

Intermediate proficiency with the Microsoft Office Suite.

A strong desire for continuous learning and professional growth within our organisation.

Highly Regarded:

Previous experience with a ticketing system (e.g., JIRA).

A background in the Information Technology or Cloud services industry.

If you are ready to advance your career with a company that genuinely values its people and promotes a healthy work-life balance, we would be delighted to hear from you.

Click 'Apply Now' to begin the conversation.