About the role

We are seeking an experienced Warranty Clark to join our team at Alan Mance Motors in Footscray, Victoria. You will play a crucial role in ensuring the efficient and effective processing of all warranty claims and related processes across our automotive dealership. This full-time position is an excellent opportunity for a skilled professional to contribute to the success of our growing business.

What you'll be doing

Process warranty claims according to manufaturer`s policies and procedures, ensuring timely and accurate submissions to manufacturers

Liaise with customers, service technicians and manufacturers to investigate and resolve warranty-related issues

Maintain detailed records and reporting on warranty claims, identifying trends and opportunities for process improvements

Collaborate with the service department to optimise warranty-related workflows and training

Provide guidance and support to the sales team on warranty terms and conditions

Stay up-to-date with changes in warranty policies and regulations within the automotive industry and the manufacturers

What we're looking for

Minimum 1 year of experience in a warranty/service advisor role within the automotive industry

Strong understanding of warranty policies and procedures, as well as relevant industry regulations

Excellent communication and customer service skills, with the ability to effectively liaise with customers, technicians and manufacturers

Proficient in data analysis and report generation to identify trends and drive process improvements

Highly organised and detail-oriented, with the ability to multi-task and meet deadlines

Proven problem-solving and critical thinking skills to investigate and resolve complex warranty-related issues

What we offer

At Alan Mance Motors, we are committed to providing our employees with a supportive and fulfilling work environment. As our Warranty clark, you can look forward to competitive remuneration, opportunities for career development, and a range of employee benefits, including a staff discount on vehicle purchases and servicing.

About us

Alan Mance Motors is a leading automotive dealership in the Footscray region, with a reputation for exceptional customer service and a diverse range of quality vehicles. As a family-owned business, we pride ourselves on our strong values, innovative approach, and commitment to the local community. Join our team and be a part of our continued success story.

Apply now.