About the Role

As part of our continued growth and focus on delivering quality service to our customers, we have an exciting opportunity for either an experienced HVAC Service Coordinator to join our Gold Coast team or someone looking to progress their career to next phase.

Reporting to the Account Manager, the Service Coordinator is responsible for the day-to-day scheduling and coordination of a team of air conditioning and refrigeration technicians. Working closely with the internal teams, you will ensure the timely delivery of services to our customers while maintaining high standards of efficiency, safety, and customer satisfaction.

Key Responsibilities

Schedule and coordinate technicians to meet customer requirements and service commitments.

Manage the purchasing of parts, materials, and equipment for service delivery.

Process service reports, timesheets, and other administrative documentation accurately and efficiently.

Use systems such as Pronto and Microsoft Office to manage scheduling, data entry, and reporting.

Maximize technician productivity through effective planning and communication.

Promote safe work practices in line with company and legislative requirements.

Act as the first point of contact for customers, ensuring issues are resolved promptly and professionally.

Build and maintain strong working relationships with customers, technicians, and internal stakeholders.

Support a culture of teamwork, accountability, and continuous improvement.

About You

Qualifications in a relevant discipline.

Minimum 2 years' experience in a similar role within a maintenance or service-based organization.

Strong administrative and data entry skills with high attention to detail.

Experience with CRM systems and advanced Microsoft Office skills.

Excellent verbal and written communication and customer service skills.

Self-motivated, proactive, and enthusiastic with a focus on delivering results.

Experience with Pronto or similar ERP system.

About us

Precise Air is known as the fresh thinking alternative in HVAC, Fire, Building Performance Optimisation and building management technology.

Wholly owned and backed by Fujitsu General Limited of Japan, we celebrated our 20-year anniversary in 2022 having grown to over 450 employees across 11 branches throughout Australia with annual revenue in excess of $165m. Our teams of engineers and technicians apply the latest technology to provide design, construction, commissioning, whole of life maintenance and repairs to over 400,000 assets across 10,000 sites in various sectors.

We have offices in Sydney, Brisbane, Gold Coast, Victoria, SA, ACT and WA. Our people are our greatest asset, and we pride ourselves in providing a safe and friendly work environment to employees. When you work with us, you will also be part of a culture that is committed to collaborating with our clients to help them meet and exceed their performance goals.