Administrative & Customer Service Assistant – Moorabbin, VIC

Statewide Home Health Care

Join a team that helps people live safely and independently every day. At Statewide Home Health Care, we're passionate about providing exceptional customer service and support — and we're looking for an Administrative & Customer Service Assistant who thrives in a fast-paced, hands-on environment.

About the Role
This full-time position combines administration and customer service in a dynamic, varied role. You'll be the first point of contact for clients, managing enquiries, processing hire transactions, and keeping everything running smoothly behind the scenes. No two days are the same.

Candidates must have a minimum of 1-2 years experience in customer service and administration roles.

Key Responsibilities

Provide outstanding customer service via phone, email, and in person

Make outbound calls to clients for account management and follow-up

Process hire transactions using our custom business system and MYOB

Coordinate with internal teams to ensure seamless service delivery

Manage data entry, document handling, and general administrative support

About You

Experience in customer service and administration (healthcare experience an advantage)

Strong communication and problem-solving skills with a professional, caring manner

Organised and adaptable, able to multitask in a busy environment

Competent in Microsoft Office and MYOB

Proactive, detail-oriented, and thrives in a collaborative team

Why Join Us

A fast-paced, supportive workplace where your work genuinely makes a difference

Ongoing training and professional development

Friendly, inclusive culture that values initiative, care, and teamwork

If you're ready to bring your customer service skills to a role with real purpose, apply now — we'd love to hear from you.