About Us
Second Homes is a building company specialising in traditional-style homes designed for backyards. We are a growing, close-knit team based in Melbourne’s Northern Suburbs, committed to delivering high-quality builds with a personal touch.

The Role
We are seeking a motivated and professional Customer Service Administrator / Receptionist who can also assist in managing our social media platforms. This is a full-time position where you’ll play a key role in being the first point of contact for our clients and supporting our office operations. Experience within the building industry will be highly regarded.

Key Responsibilities

Manage reception duties: Answer phones, and handle email enquiries.

Provide customer service support, assisting clients throughout their building journey.

Schedule appointments and maintain office calendars.

Prepare and maintain client documentation.

Draft and manage building contracts, ensuring accuracy and compliance.

Support the preparation and submission of building permits and related documentation.

Assist with social media content creation and posting across platforms (Facebook, Instagram, etc.).

Support the wider team with administrative tasks as required.

About You

Previous experience in a receptionist, CSA, or administrative role (experience with a builder is a strong advantage).

Strong communication and interpersonal skills.

Organised, detail-oriented, and able to multitask.

Experience preparing contracts and/or building permit applications is highly desirable.

Confident with social media management (Facebook, Instagram, LinkedIn).

Proficient with Microsoft Office (Word, Excel, Outlook).

Friendly and approachable, with a professional manner.

What We Offer

A supportive, family-like team environment.

Opportunities to learn and grow in a dynamic growing business.

Convenient Northern Suburbs location.

If you are enthusiastic, organised, and want to join a growing company with a focus on quality and community, we’d love to hear from you.