Lead the Change as a Regional Manager.

You’ve seen the headlines. You’ve heard the hype. The Reject Shop is now part of global retail leader Dollarama, and we’re preparing for a major transformation in 2026. With store conversions, a refreshed customer experience and plans to grow to 700 stores, we’re building strong teams now to lead the change.

This is your opportunity to step into a key leadership role and shape the future of retail across the North of QLD. From Townsville to Mackay, you’ll lead a region of 18 stores, and play a pivotal role in delivering operational excellence, building high-performing teams, and driving results that matter.

Please note: This role can be based out of Cairns or Townsville.

What you’ll be doing:

• Lead from the front by supporting and coaching your Store Managers to create high-energy, inclusive store cultures where teams feel empowered and customers feel welcomed
• Be hands-on in your approach, visiting stores regularly, providing clear direction, and setting the standard for service, safety and execution
• Drive performance by using insights and data to lift store standards, improve execution, and achieve sales and operational targets
• Develop your team by mentoring and growing future leaders, and partnering with People & Culture to build strong succession pipelines
• Champion customer experience by ensuring every store delivers consistent, friendly and helpful service
• Keep it safe by embedding a safety-first mindset across your region and ensuring compliance with all safety standards
• Lead the change by bringing clarity, consistency and care as we transition into a new era of growth and customer experience

What you bring:

• Proven leadership experience in a multi-site retail or customer-focused environment
• A natural ability to motivate, influence and bring out the best in others
• Strong communication and organisational skills that keep things clear, focused and on track
• A passion for team development and creating a culture of high performance
• A solutions mindset and the drive to deliver results in a fast-paced, hands-on environment

What we offer:

• Competitive base salary + $17,000 car allowance + bonus & tools of trade
• A supportive and diverse culture. At TRS we care about your wellbeing and are committed to providing a fun, safe and respectful environment.
• Structured onboarding followed by a buddy support program.
• Team Member discount of 15% for you and an immediate family member (permanent team members)
• Wage Stream - Supporting financial wellbeing and providing Instant access to your pay, big brands discounts and savings plans.
• Structured development plans and training provided to support your career growth.
• Paid parental leave program supporting primary and secondary care givers.
• Employee Assistance Program - free and confidential professional counselling for work and personal issues for you and your immediate family members.

Ready to lead the change? Apply now and be part of the journey.