Hospitality Service Team Leader

Bedspoke Pty Ltd

Melbourne VIC

Management (Hospitality & Tourism)

Full Time

Lead With Purpose in one of Australia's Fastest-Growing Hospitality Teams.

At Bedspoke, we’re redefining what premium accommodation looks like. With over 120 properties across Melbourne, we operate with hotel-style precision while offering the flexibility of short-term rentals.

We’re searching for a motivated, detail-driven Service Team Leader to oversee day-to-day operations, lead a talented team of housekeepers and runners, and support our operations Manager in delivering an exceptional guest experience.

If you’re a natural leader with strong organisational skills and thrive in a fast-paced environment — this is your chance to step into a role with real impact and growth potential.

What You’ll Be Doing

Lead and support a diverse team of housekeepers, runners, and contractors.

Oversee daily operations, ensuring every property meets Bedspoke’s high standards.

Assist Operations Managers with scheduling, task allocation, and quality control.

Manage rosters, attendance, and workflow to ensure smooth service delivery.

Communicate clearly and effectively using multiple digital platforms (Telegram, WhatsApp, and internal systems).

Motivate and mentor your team, fostering a culture of accountability, pride, and professionalism.

Conduct property checks to maintain quality and guest satisfaction.

Ensure workplace health and safety standards are consistently met.

What You’ll Bring

We’re looking for someone who leads from the front — confident, calm under pressure, and capable of managing people, not just tasks.

You’ll stand out if you have:

Proven experience in a Team Leader, Supervisor, or Manager role within hospitality, property services, or another service-driven industry.

Exceptional leadership and communication skills, with the ability to bring out the best in others.

Strong organisational and problem-solving abilities — you get things done.

Confidence using digital tools and multi-channel communication platforms.

A proactive mindset, attention to detail, and pride in maintaining high standards.

The ability to stay calm, professional, and solutions-focused under pressure.

Why You’ll Love Working with Bedspoke

Be part of a dynamic and rapidly growing hospitality brand in Melbourne.

Step into a leadership role where your ideas and initiative are valued.

Join a supportive, high-performing team that celebrates success together.

Enjoy a fast-paced, varied work environment — no two days are the same.

Competitive salary + superannuation + genuine opportunities for career advancement.

This is more than a management job — it’s a chance to lead, inspire, and grow. If you’re ready to take ownership, drive excellence, and shape the guest experience, we’d love to hear from you. Apply now and take the next step in your career with Bedspoke.

Applications are open to Australian citizens, permanent residents, and individuals eligible under the Skilled Migration Program (ANZSCO 431411). Sponsorship opportunities are available for the right candidate.