Location: Remote

Employment Type: Full-Time

Company: Direct it - A dynamic leader in lead generation and sales development services.

Are you a high-achieving sales professional with a passion for leadership? Do you excel in fast-paced environments where you can drive team success while crushing your own sales targets?

At Direct it, we’re seeking a driven Team Leader and SDR Hybrid to join our dynamic sales team. In this exciting role, you’ll dedicate 30% of your time to leading and coaching a team of Sales Development Representatives (SDRs) and 70% to achieving personal sales development goals. If you’re skilled at motivating teams, managing underperformers, and executing high-volume cold calling campaigns to deliver quality leads, this is your chance to shine!

Position Overview

This hybrid role blends leadership and individual contributor responsibilities. As a Team Leader (30% of your role), you’ll drive team performance, support agent success, and focus on coaching underperformers to meet key performance indicators (KPIs). As an SDR (70% of your role), you’ll execute high-volume cold calling campaigns, qualify prospects, and ensure data accuracy to deliver top-quality leads. Success requires exceptional leadership, coaching skills, and consistent individual performance under daily targets.

Key Responsibilities

Team Leader Responsibilities (30% of your role):

• Motivate and support the team through incentives and tailored campaign recommendations.

• Handle team administration tasks (e.g., attendance tracking, list distributions, ensuring agents have necessary tools).

• Coach underperforming agents on cold calling techniques (e.g., objection handling, delivery), document sessions, and escalate unresolved issues for Performance Improvement Plans.

• Monitor team and individual KPIs (call volumes, conversion rates), spot-check calls for compliance, and provide feedback.

• Escalate data, technical, or QA issues to the Senior Team Leader and follow through on solutions.

Sales Development Representative Responsibilities (70% of your role):

• Execute high-volume cold calling campaigns, working through allocated call lists and completing campaign-specific write-ups.

• Ensure prospect data is accurate, grammatically correct, spell-checked, and meets campaign requirements, including TAL/Exclusion list checks.

• Qualify prospects using BANT methodology and confirm details for lead passing.

• Report consistent campaign errors to Senior Team Leader/Operations Director and liaise with QA as needed.

Other Responsibilities:

• Adhere to all Direct it policies and procedures, comply with legislative requirements, and maintain privacy, confidentiality, and legal regulations.

• Manage your own health and safety, addressing workplace hazards, accidents, and incidents appropriately.

• Maintain a consistent attendance record and be open to any other tasks reasonably requested by the Senior Team Leader.

Key Performance Indicators (KPIs) for Team Leader:

• Consistently meet your own daily sales development targets.

• Achieve strong team performance against daily and weekly targets.

Key Relationships

• Internal: Senior Team Leader, Operations Director, Account Directors, other Team Leaders, and Sales Development Representatives (Agents).

Essential Skills and Experience

To excel in this role, you must bring a powerful combination of sales expertise and leadership capabilities.

We require:

• Proven Lead Generation Performance: Demonstrated ability to consistently achieve and exceed individual sales targets in high-volume cold calling environments, as evidenced by prior SDR or similar roles.

• Cold Calling Expertise: Extensive experience executing high-volume cold calls (150-200 calls per day), qualifying prospects using BANT methodology, handling objections, and delivering effective scripts to generate quality leads.

• Leadership and Team Coaching: 1-2 years of experience in a supervisory or team lead capacity, with a focus on coaching and supporting sales teams through incentives, skill-based campaign recommendations, and fostering a high-performance culture.

• Performance Management Skills: Strong background in identifying and managing underperformers, including coaching on basic cold calling techniques (e.g., objection handling and delivery), documenting sessions, escalating issues, and implementing performance improvement plans when necessary.

• Coaching and Training Abilities: Proven success in providing one-on-one coaching and feedback to improve agent performance, including spot-checking calls for compliance with campaign requirements and escalating advanced training needs (e.g., campaign-specific BANT) to senior management.

• Administrative Proficiency: Experience handling minor team administration tasks, such as attendance tracking (e.g., sick leave and leave requests), list distributions, and ensuring team members have the necessary tools and resources to perform effectively.

• KPI Monitoring and Reporting: Familiarity with tracking and reporting on key performance indicators (KPIs), including call volumes, conversion rates, and team performance, with the ability to provide regular updates and escalate data/technical issues.

• Attention to Data Accuracy and Quality: Meticulous experience in completing detailed write-ups, ensuring all prospect information is accurate, grammatically correct, spell-checked, and compliant with campaign-specific layouts, including checking against TAL and exclusion lists.

• Campaign Management Knowledge: Ability to read, understand, and adhere to campaign requirements, scripts, and related files, while advising on consistent errors and liaising with QA teams to maintain lead quality.

• Compliance and Professionalism: Strong adherence to company policies, privacy regulations, legislative requirements, and health/safety standards, with a consistent attendance record and willingness to handle additional tasks as requested by senior leadership.

What We Offer

• Competitive salary and performance-based incentives.

• Opportunities for professional growth in a supportive, high-energy sales environment.

• Comprehensive training and tools to help you and your team succeed.

• A collaborative culture focused on work-life balance and team success.

If you’re ready to lead by example, coach top talent, and hit the ground running with your own sales targets, we want to hear from you! Apply today by uploading your resume and a cover letter outlining your relevant experience. Direct it is an equal opportunity employer committed to diversity and inclusion.