Team Leader
$76,515- $97,500 + superannuation

Role Summary

The Team Leader is responsible for supporting the daily store operations and supervising the sales floor team to deliver exceptional services, to drive results and to ensure operational excellence of the store. As a team leader you will provide guidance and support to your team while ensuring effective communication at all times.

The Team Leader will be in charge of overseeing their team members progress towards individual goals and company goals by coaching and supporting the team. They will develop and maintain strong relationships with key clients and internal and external stakeholders.

Main Objective

• Through management of Sales Team, optimise sales through the performance of the highest standard of client experience, product knowledge and operational duties.
• To meet and maintain key responsibilities to assist Store Manager or Store Director in achieving overall business goals.
• To support and assist the Store Manager or Store Director with team leadership and various retail store operations to ensure an effective and efficient store.
• To lead and act as a role model to the team, including coaching and developing skills and competencies.

Client Experience

• Provide exceptional client experience every day to every client using the Sales and Service Ambassador guidelines.
• Motivate and drive the sales team to engage in up-selling, cross-selling and multiple selling for all product categories.
• Ensure that the team possess the necessary skills to handle complex customer service issues, i.e. dissatisfied clients, exchanges & returns, after-sales etc.
• Act as a role model to effectively develop and strengthen client relations, and groom repeat clients by utilising available tools including, but not limited to client book, follow up calls, appointments etc.
• Empower the team to gather information to make decisions to provide the best client experience to all clients.
• Lead by example to use elegant and professional dialogue with clients and team.

StoreOperations

• Assume decision-making responsibilities in the absence of the Store Manager or Store Director in accordance to business operating standards and guidelines.
• With other Team Leaders; lead by example to ensure daily operations and functions are carried out in line with company policies and procedures.
• Identify and implement plans to deliver efficiencies and productivity improvements in all areas of divisional operations.
• Experience and knowledge of all aspects of Cegid, including but not limited to running reports, banking, correcting errors, able to identify and resolve issues.
• Understand, demonstrate and able to navigate tools and programs, and upcoming projects to extract relevant data to support the team.
• Perform other projects, as assigned.
• Track and analyse sales and quantitative attributes of Team members including Sales, UPT, VPT.
• Develop and motivate the team through goal setting and regular meetings regarding sales.
• Lead by example by playing an active role on the shop floor: new product trainings, Sales & Service briefs.
• Provide regular business updates, including current sales trends, sales forecasts and competitor updates to Store Manager or Store Director.
• Ensure proper visual merchandising standards are met and maintained as set forth by the Visual Merchandising guidelines.

Team Management

• Motivate, develop and lead the team in a manner to reflect business strategy and meet business goals.
• Identify skills and talents of team members to obtain productivity and efficiency.
• Identify training opportunities and implemented in order to develop team member needs.
• Schedule and implement monthly catch ups, KPI tracking and annual reviews for team.
• Ensure that the team. upholds all qualitative attributes as part of KPIs (Client experience, Personal presentation, Ambassadorship, Team player).
• Create and encourage an open, positive and harmonious work environment.
• Effectively manage team.conflicts and issues in a proactive manner.

InventoryManagement

• Thorough knowledge of the operational controls, stock handling and inventory management systems to ensure smooth product flow.
• Achieve inventory accuracy through cycle counts and stocktakes. Implementing actions (if necessary) to minimise issues.
• Work with Merchandising teams to ensure the appropriate product coverage is presented in store.

Administration and Policies

• Implementation of all internal policies, processes according to audit requirements.
• With other Team Leaders, manage on the floor store operations.
• Implement and maintain the correct procedures relating to Workplace Health and Safety.
• Maintain the highest standard of housekeeping both on and off the shop floor.

Profile

• Positive, proactive, efficient and client focused.
• Excellent written and verbal communication skills.
• Able to motivate, guide and coach sales team to achieve personal targets through effective leadership skills.
• Able to work accurately in a fast paced work environment and adapt quickly to change.
• Business sense and analytical skills (developing); results driven.
• Organisation, time management and prioritisation skills.
• Computer literate.
• Proficiency in English