Are you a natural communicator with a passion for sales and customer care? Do you thrive in a fast-paced environment where your ability to connect with people makes a real impact? We're looking for driven individuals to join our inbound call centre team, where every interaction is an opportunity to deliver value to our customers and clients.

About Us

For more than 60 years, we've been dedicated to supporting travellers on their adventures, offering exceptional care and 24/7 medical assistance. Our world class travel insurance products, backed by a global network of medical and assistance providers, have helped more than 1.3 million travellers with an average of more than 13 repatriations a day around the world, caring for people in the moments that matter most.

About the Role

As a frontline representative, you'll be the voice of our Travel Insurance products—responding to inbound enquiries from our Customers and Clients. This can involve anything from creating tailored quotes and converting interest into sales, to providing one on one support to our extensive network of Travel Agent Clients. You'll be their guide to ensure they understand options, providing general advice and support on the tools - ensuring they feel confident with their decisions and supported along their journey.

Your ability to build rapport, uncover needs, and offer the right solution will be key to your success.

What You'll Be Doing

Converting inbound enquiries into sales by creating compelling quotes and offering tailored solutions

Delivering exceptional service while maintaining a strong focus on meeting and exceeding sales targets

Responding to phone and email queries with professionalism and a customer-first mindset

Clearly communicating policy benefits and limitations to support informed decision-making

Assisting with post-sale support including changes, troubleshooting, and cancellations

Meeting performance KPIs across sales, service quality, and compliance

Ensuring adherence to GICOP, SLAs, and internal policies

Supporting with administrative tasks and other duties as required

What We're Looking For

Proven experience in a sales-focused customer service role, ideally within travel or general insurance

Minimum 6-12 months of sales-focused customer service experience is required

A confident communicator with a natural ability to influence and close sales

Strong written and verbal communication skills (English)

Ability to multitask and navigate systems efficiently

Individuals who are comfortable working in a hybrid environment

Experience in Word and Excel

Basic data entry proficiency in Excel is required

A proactive, positive attitude and a genuine desire to help customers

Australian work authorisation is required at the time of application

What's in it for you?

By joining Europ Assistance, you'll be part of a rapidly growing and successful Global organisation. You will also enjoy:

Rewards and recognition, with realistic, achievable KPIs and bonus

Genuine flexibility, with options for hybrid, full-time, part-time, and tailored arrangements—designed to help you achieve the balance that works best for you

Unrivalled career and development, with ongoing training to sharpen your sales and product knowledge, as well as excellent opportunities to transition into other areas of the business

Modern, centrally located offices with exceptional transport connections. Plenty of local restaurants with Southbank on your doorstep and Brisbane City just minutes away

An exciting, enthusiastic and supportive team culture to give you everything you need to succeed.