• Pay rate: $37.80 + super ($42.95 including super)
• Melbourne CBD / Hybrid Working
• 5 Month Contract position | Work with a high-performing team

We’re partnering with a major player in the telecommunications space to find a skilled Customer Service/ Service Alerts Optimiser. This is a dynamic, hands-on role focused on coordinating field service appointments, managing daily work orders, and ensuring exceptional customer outcomes.

About the Role:

As a Service Alerts Optimiser, you’ll be responsible for managing day-of-service activities to make sure customer appointments are met and field technicians are fully supported. You'll monitor high-priority work orders, respond to real-time events, and collaborate closely with internal teams and field staff.

Key Responsibilities:

Receive inbound calls and make outbound calls (not sales), obtain necessary information, and utilise generalist knowledge to take appropriate action

Monitor and re-prioritise daily work orders and technician schedules

Identify and manage at-risk appointments or service delays

Complete pre-checks for site access, equipment, and technician readiness

Respond to technician queries and coordinate schedule adjustments

Support escalations and ensure timely resolution of critical appointments

Analyse data to spot trends and prevent repeat service issues

About You

You’re organised, proactive and great under pressure. You know how to juggle tasks and think ahead, always keeping the customer experience in mind.

You’ll bring:

Strong communication and customer service skills

Strong problem solving abilities, especially in a fast-paced environment

Being very resilient and adaptable, show initiative

Ability to manage real-time risks and operational challenges

A collaborative mindset and the ability to work across teams

What’s in it for you?

Be part of a high-impact operations team

National exposure in a large-scale field service environment

Build your skills in service delivery, escalations, and schedule optimisation

Supportive team and fast-paced work culture

Ready to jump into a role where your coordination skills can truly shine?

This role is not open to Working Holiday Visa Candidates as it could extend past 6 months – Sorry

Apply now or reach out for a confidential conversation.