About the Role

Our client is seeking a motivated, friendly, and reliable Customer Service Representative to join their team. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and is looking to gain valuable experience in the building industry.

As part of the customer service team, you will be responsible for supporting residential builders, processing orders, managing service requests, and delivering exceptional service. You'll also interact directly with builders to resolve queries and ensure smooth day-to-day operations.

What's on Offer

Casual ongoing role

Hours: Monday to Friday, 8:30 AM - 4:30 PM

Location: Dandenong South

Parking available onsite

Hourly rate: $38 + super

Key Responsibilities

Accurately process customer orders and enter details into the system

Manage and track service requests

Respond to customer queries and resolve issues efficiently

Support the Customer Service Manager and Team Leaders in delivering high-quality service

Maintain a professional, positive, and customer-focused approach

Schedule deliveries, services, and maintenance jobs

Process quotes and orders with accuracy

Manage a high volume of daily calls and emails

What We're Looking For

Previous experience in a customer service role (industry experience highly regarded)

Strong computer literacy (SAP experience is an advantage, not essential)

Excellent written and verbal communication skills

Ability to multitask and perform under pressure in a fast-paced environment

Strong attention to detail and problem-solving skills

Professional presentation and confidence in dealing with builders and supervisors

Positive, team-oriented attitude and eagerness to learn

Resilience and commitment to growing into a long-term career

How to Apply

If you're looking for an exciting new opportunity with a supportive team and meet the above criteria, we'd love to hear from you. Submit your CV today!