Your new company

We're on the lookout for a proactive and detail-driven Customer Service, Admin & Office Clerk to join a busy support team based in Prestons. This is a dynamic role where you'll be the go-to person for managing customer orders, coordinating logistics, and keeping everything running smoothly behind the scenes.

Your new role

• Enter and manage sales orders, purchase orders, invoicing, and transport
  
• Onboard new customers and provide them with relevant information
  
• Manage virtual ordering and SMS systems with the Sales Manager
  
• Call customers to take orders and promote products
  
• Handle data entry, invoicing, filing, and general admin tasks
  
• Liaise with despatch and logistics teams to coordinate deliveries
  
• Document processes and create guide booklets
  
• Follow up with customers via SMS, email, and phone
  
• Build weekly call logs and execute daily customer calls
  
• Respond to enquiries and resolve issues with internal teams
  
• Participate in team meetings, training, and process improvement projects
  

What you'll need to succeed

• Must have a minimum 2-3 years' experience in phone/email customer service, admin, or office support
  
• A positive, can-do attitude and a strong work ethic
  
• Excellent written and verbal communication skills
  
• Confidence using MYOB and Microsoft Office (Excel, Word, PowerPoint, Outlook)
  
• Strong time management and attention to detail
  
• Ability to work well in a fast-paced team environment
  
• Experience in FMCG industries is a plus.
  
• Solid problem-solving and reconciliation skills
  

What you'll get in return

• Supportive team culture
  
• Opportunities for growth and development
  
• Work directly with decision-makers in a fast-growing business
  
• Monday-Friday 8am-4pm working hours
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call Courtney Ham on 02 8763 5632 now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.