About the Company:

OE Elsafe is part of the global OE Electrics Group – leaders in workspace technology, power solutions, and soft wiring systems. We’re a sustainability-focused, ISO-accredited organisation dedicated to service, quality, and safety.

We pride ourselves on delivering innovative electrical and data solutions across Australia and maintaining strong, long-term partnerships with our clients.

The Opportunity:

We’re seeking an experienced and motivated Customer Service Representative to join our Internal Sales team. You’ll be the key point of contact for customers, supporting both pre-sales and post-sales activities — ensuring every interaction is handled with professionalism, efficiency, and care.

This role suits someone who enjoys working in a collaborative, fast-paced environment and takes pride in delivering exceptional service and attention to detail.

Key Responsibilities:

Handle inbound customer enquiries via phone and email with prompt, professional communication

Provide accurate quotations, product information, and sales support

Process and manage customer orders using our ERP and CRM systems

Build trusted relationships with internal and external sales teams and key customers

Troubleshoot and resolve customer issues efficiently

Maintain accurate records, documentation, and data integrity

Work closely with management to stay informed about product updates and policies

About You:

You’ll bring a confident, customer-focused approach and proven experience in a customer service or internal sales role, ideally within a technical, manufacturing, or B2B environment.

Proven customer service experience in a professional environment

Proficient in ERP systems, CRM and Microsoft Office Suite

Strong phone and email communication skills with active listening

Excellent written and verbal communication

High attention to detail and accuracy

Ability to multi-task, prioritise and manage time effectively

Team player with a positive, proactive attitude

Why Join OE Elsafe?

✅ Be part of a growing, environmentally responsible company
✅ Supportive and collaborative team culture
✅ Opportunities for ongoing training and development
✅ Work with innovative, industry-leading products
✅ Competitive salary and long-term career stability

Our Team Culture & Values:

At OE Elsafe, we believe great customer service starts with great people.
You’ll be joining a close-knit team that values integrity, respect, and accountability — we do the right thing, even when no one is watching. Collaboration and open communication are at the heart of how we work; we support one another to deliver results we’re proud of, right the first time.

We’re passionate about innovation and continuously improving how we serve our customers. And as part of a sustainability-focused company, we take our responsibility to the planet seriously — designing smarter, more efficient solutions for a better future.
If you’re looking for a workplace built on trust, teamwork, and purpose, you’ll feel right at home here.