Oaks Redcliffe Mon Komo Suites offers spacious apartments with panoramic water views. Our waterside accommodation delivers tranquil sophistication, overlooking Moreton Bay and the surrounding islands

We are excited to offer an exceptional opportunity for an experienced, professional, and enthusiastic Hotel Manager to join and lead the team on a full-time basis.

Job Description

As the Hotel Manager, you will be responsible for the overall operation, management, and success of the hotel. This includes providing strategic direction, ensuring the highest standards of guest satisfaction, overseeing all departments, managing budgets, and leading a diverse team of hospitality professionals. You will play a pivotal role in maintaining the reputation, profitability, and smooth functioning of the hotel, ensuring that every guest enjoys an exceptional experience from arrival to departure.

Your responsibilities will span all key aspects of hotel management, including front-of-house operations, housekeeping, maintenance, human resources, sales and marketing, finance, and guest relations. You will be expected to implement effective operational procedures, monitor performance indicators, and continuously identify opportunities to improve service quality, efficiency, and profitability.

A successful Hotel Manager combines a strong leadership presence with hands-on management skills, financial awareness, and a deep understanding of the hospitality industry. You will foster a positive, productive work culture, guiding your team to deliver outstanding service while meeting or exceeding business goals.

Key Responsibilities Include:

Lead and support your team and provide an exceptional guest welcome experience by upholding service excellence and ensuring front office, reception and housekeeping operations run smoothly

Ensure the hotel operates efficiently, smoothly, and in line with brand standards and company policies

Ensure our 'permanent residents’ needs are met through effective communication, regular engagement, and timely maintenance or service responses

Ensure all daily/monthly tasks are completed efficiently, accurately, and on time

Address and resolve guest concerns in a prompt, professional, and courteous manner

Recruit, train, motivate, and manage a high-performing team of staff members

Effectively manage team scheduling rosters to meet budgetary requirements

Qualifications

To be successful in this role you will have:

Minimum 2+ years experience as a Hotel Manager or senior management level within a Hotel environment

In-depth understanding of all hotel operations and departments

Exceptional people management skills, with the ability to lead and motivate a diverse team with an unwavering positive attitude

Strong leadership, communication, and interpersonal skills

Excellent financial management and budgeting abilities

Strategic thinker with strong problem-solving skills

Proficient in hotel management software - CMS

Understanding of Trust accounting and end-of-month procedures with at least 1-2 years experience in Trust accounting acumen is required

A passion for delivering exceptional, pro-active customer service

Excellent written and verbal communication skills

Availability to work a variety of rotational shifts, including weekends and public holidays if required

Candidates must be Australian citizens or permanent residents

Our people drive our success, so we invest in your skills for career growth. You'll belong in a close team delivering exceptional guest experiences within our positive workplace culture.

We are committed to fostering an inclusive and diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.