About the Role

The Coordinator, Enrolment Operations & Compliance Services is responsible for the delivery of timely, accurate and compliant enrolment services across Swinburne’s diverse student cohorts, including strategic and commercial partners. This role ensures the seamless execution of enrolment operations and compliance activities that are critical to the student experience and institutional reporting obligations.

You will oversee the team’s adherence to legislative, contractual, and policy requirements, including data quality, audit readiness and government reporting. The role drives continuous improvement in service delivery, supports strategic cohort management, and ensures operational alignment within evolving compliance frameworks.

The coordinator leads the Enrolment Operations Team and collaborates closely with Student Administration leaders and other key stakeholders within the University to ensure that administrative services for students are seamlessly integrated and continually enhanced. The role is pivotal in mitigating risk, managing complex enrolment scenarios, supporting audit processes, and upholding high standards of quality and responsiveness across all enrolment functions within the teams’ scope.

About You
To be suitable for this role you will need to have experience in the below key accountabilities:

• Knowledge or experience working with complex Vocational Education and/or Higher Education administrative processes and legislative requirements.
• Demonstrated experience and ability in the development, leadership, and management of staff in a complex and busy environment.
• Demonstrated excellent organisational and time management skills, including the ability for annual planning and prioritisation of competing team demands to meet key deliverables.
• Demonstrated commitment to excellence in the provision of customer service, quality, and promotion of continuous improvement to enhance the staff and student experience.
• Excellent interpersonal, written, and verbal communication skills, with the ability to create, maintain and enhance relationships with staff and other stakeholders through constructive and collaborative interaction to achieve successful outcomes.
• Analytical and problem-solving skills with a demonstrated ability to investigate, analyse and make informed decision regarding complex issues.
• Demonstrated proficiency in MS Office suite and the ability to effectively learn and use a variety of computer software packages such as the University’s Student Management System, Customer Relationship Management systems and/or reporting databases.

About Swinburne University of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

What We Offer You!
• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply
Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected]

Applications Close: Wednesday 5 November

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact [email protected] or call +61 3 9214 3550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to [email protected] (general enquiries will not be answered by phone).

Victoria’s Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
As a Circle Back Initiative Employer, we commit to responding to every applicant.

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