Customer Support and Warehouse Administration

Permanent, Full Time

Deliver exceptional service and keep our operations moving behind the scenes.

Be part of a supportive and safety-focused team that values teamwork and service excellence

Enjoy a varied role that combines customer interaction with hands-on warehouse work

Access ongoing training and development opportunities to support your growth

LET’S EXPLORE THE JOB

As part of our Supply team, you will be responsible for the efficient and safe operation of our warehouse, including receipting, storing, and issuing materials to internal customers across Council.

You will provide friendly and professional customer service, maintain accurate stock records, and ensure materials are delivered where and when they are needed. Working collaboratively in your team, you’ll uphold our values of safety, excellence, and integrity in everything you do.

This role also offers the opportunity to contribute to continuous improvement initiatives and departmental projects, supporting the smooth operation of our stores and logistics functions.

Your key focus areas are.

Deliver excellent service while providing materials, support and information to meet the needs of our customers

Undertake the manual handling aspects of the store operation including safely receiving, issuing, delivering and storing materials

Administration tasks such as maintaining accurate records using our electronic inventory control system, including receipting, reconciling and issuing of goods

Safely operate plant and equipment including vehicles, forklifts, pallet jacks and hydraulic trolleys

Assist with the delivery and pickup of internal mail and materials

Read the position statement and learn more about this exciting opportunity.

LET’S HEAR ABOUT YOU

You’re someone who takes pride in being organised, dependable, and service focused. You enjoy hands-on work in a team environment and understand the importance of accuracy and efficiency in a warehouse setting.

Your background includes experience in warehousing, logistics, or inventory management, and you’re comfortable using computer systems to manage stock and records. A strong communicator, you build positive relationships and deliver excellent service to both internal and external customers.

Specifically, you will have:

Demonstrated ability to deliver a high level of customer service

Proven ability to work effectively and cooperatively within a team environment

Transport and Logistics Certificate II or equivalent experience and qualifications in a relevant discipline such as warehousing

Experience in warehousing including picking, selecting, receipting, stocktaking and issue of materials

Experience in working with a point of sale or inventory management system

Drivers Licence.

LET’S REVEAL THE PERKS

Competitive salary from $61,740 to $71,751 a year plus 12% superannuation

Commencing salary set in line with skills and experience with annual reviews available to support movement through the salary range

Adverse working conditions allowance per hour

Enterprise Agreement pay increases apply

38-hour work week with a nine-day fortnight

Weekly pay

We value your health and wellbeing and offer generous discounted gym memberships through our Corporate Fitness program, connect with colleagues through our social club, be inspired by regular wellbeing initiatives, annual flu vaccinations, and confidential support via our employee assistance (EAP) program

We are committed to being an employer of choice. We will do all we can to help you develop your skills, and make a difference, right from the start. We have a flexible workplace and focus on all aspects of your physical and mental health and safety. We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.

Convenient access to scenic walking and cycling paths for lunch breaks.

Free parking within walking distance of work site

Uniforms and PPE supplied

Along with many other perks that come from choosing Lake Mac!

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That’s why we’re passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you’re joining a group of people with a commitment to make our city even better. We’re proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disabilities. We understand the skills and attributes veterans can bring to our Council.

LET’S START

If this job sounds like you, we would love to hear from you! Send your application by midnight, Sunday 9 November 2025.

For enquiries related to the duties of the role, please contact Kylie Porter, Team Leader Supply Warehouse, 02 4921 0633 or via email [email protected].

If you would like assistance or an adjustment when submitting your application, please contact Georgina Green, Talent Acquisition Advisor, on 0 2 4921 0495 or via email [email protected].

Your experience throughout the application process matters to us. If you would like feedback on your application or interview, don't hesitate to get in touch — we're here for you!

To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement.

Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.

The official title of this position is Supply Officer. The title Customer Support and Warehouse Administration is used for advertising purposes to better reflect the customer service and administrative focus of the role.