Job Overview:

The Attic Group, a leader in innovative attic and first floor additions for almost 50 years, is seeking a dedicated Sales Coordinator/Administrator for our Building division to support the sales team in all areas pertaining to customer engagement and enquiry management. In this role, you will support the team is driving elite customer service activities including appointment scheduling, customer communications and documentation at all stages of the process. Your exceptional organization and communication skills will be an asset and support our move toward industry best practice in customer care.

Key Responsibilities:

Enquiry & Call Management: Professionally handle all incoming customer enquiries, quickly identifying needs and providing appropriate solutions or directing them to the relevant department.

Contract Co-ordination: Engage and collaborate with customers, business partners and suppliers to support building project management.

CRM Maintenance: Update and maintain the CRM system with detailed client information, appointment details, and notes, ensuring all team members have access to the latest data.

Sales & Follow-Up: Leverage your sales experience to process product enquiries, follow up on leads, and independently convert internal sales opportunities.

Contracts & Reporting: Support the Building team through the compilation of reports and customer contracts under the guidance of the Building Manager.

Customer Relations: Serve as the first point of contact for all customer enquiries, ensuring a high level of customer satisfaction and promptly resolving any issues

Administrative Support: Provide additional support as needed, including managing documentation, emails and supporting the sales team

Qualifications:

Experience: Solid experience in customer service, preferably with experience in a sales and customer service-based role, ideally within building products or trade installation environments

Skills:

Excellent communication skills, both spoken and written, with strong interpersonal abilities

Strong organizational skills with attention to detail

Proficiency in using CRM systems and other relevant Microsoft software

Ability to manage multiple tasks simultaneously and prioritize effectively

Attributes:

Customer-focused with a positive attitude

Ability to work independently and as part of a team

Problem-solving skills and the ability to handle difficult situations calmly and effectively

Product and systems training will be provided.

Benefits:

Competitive Salary ($70-$80k PA)

Development pathways

If you believe you are a suitable candidate, please forward your resume with covering letter to: [email protected]

www.atticgroup.com.au