When disaster strikes, Steamatic is FIRST on the scene. We deliver innovative, rapid solutions that protect property and livelihoods – restoring homes and lives, piece by piece.

Now, we’re on the hunt for our next HERO to slot into our Melbourne team in an established role where you’ll hit the ground running and make an impact fast.

As part of Australia’s largest disaster recovery and restoration specialist (and a publicly listed company), Steamatic combines the strength of a national leader with the spirit of a close-knit, family environment. This means you get the best of both worlds: stability, opportunity, and a supportive team that values growth, innovation, and fun.

🌟 Who Are Our HERO’s?

At Steamatic, we call our people HERO’s – because they are.
You’ll be a great fit if you’re someone with:

Energy, passion, and a can-do attitude

A methodical and mechanical way of thinking

Empathy and accountability in everything you do

A hunger to learn, grow, and take on variety

📋 About the Role

Based in Braeside, you’ll work closely with our National Administration team and branches and be supported by experts across the business.

Your day will include:

Managing workloads of insurance home & contents claims

Collaborating with Operations to ensure accurate Assessment Reports

Writing reports & lodging them with Clients/Insurers via online portals

Liaising with external Claims Administrators & Assessors

Handling data entry and updates with precision

Meeting KPIs in a fast-paced but supportive team environment.

💡 Skills & Experience

We value attitude as much as experience. Bring your curiosity, and we’ll back you with training.

Insurance background handy (but not essential)

Exceptional customer service skills

Strong communication & a friendly phone manner

Solid computer skills (MS Office, portals, databases)

Sharp attention to detail & accuracy in data entry

Ability to multitask & stay calm under pressure

Empathy and professionalism in every interaction

👉 Got qualifications but not much experience? No problem. We’ll teach you the ropes.

🎁 HERO Benefits

Immediate start | Full-time, permanent role

Salaried position with paid overtime

Salary packaging (Maxxia)

Perkbox Employee Rewards & Recognition

Corporate uniform supplied

Weekly team lunches + regular social events

Ongoing training (internal & external)

Free Employee Assistance Program (EAP)

Supportive managers who back your growth

Career progression opportunities – we promote from within

Work in a forward-thinking, tech-advancing company

A fun, people-first environment where your efforts are recognised.

🦸 Our Values = Our People

At Steamatic, HERO stands for:

H – Highest Ethics

E – Empathy

R – Return (for customers, colleagues & shareholders)

O – Opportunity to grow

We live by Responsibility, Integrity, Care, Excellence, and Enjoyment. Individually, we’re good. Together, we’re brilliant.

If the Cape Fits…

Then apply today – we’d love to learn why you’re our next HERO.

✔ Must have unrestricted Australian working rights
✔ National Police Clearance required
✔ Willingness to undergo pre-employment fitness/medical checks

Please note: only shortlisted applicants will be contacted.

Join Steamatic. Do work that matters. Restore lives, not just property.