Front of House Manager – Nikos Fairfield

Join Our Team & Lead the Guest Experience at Nikos Fairfield!

ABOUT NIKOS FAIRFIELD

Nikos Fairfield is a vibrant, family-run Greek-style restaurant, café, and patisserie where community, tradition, and hospitality come together. With a rich family legacy and a loyal local following, we serve Melbournes largest variety of house-made cakes and pastries, exceptional coffee, and traditional meals from morning until late evening.

We pride ourselves on creating memorable experiences for every guest — whether it's a quick coffee, a fun dinner, or a special celebration. Our FOH team is central to this mission, delivering warm and friendly service that keeps locals coming back and visitors leaving with a smile.

As a Front of House Manager, you'll step into a pivotal leadership role, shaping our team culture, motivating staff, and helping Nikos continue to thrive as a high-volume, dynamic hospitality venue.

WHAT YOU'LL DO
In this role, you will:

Lead by example, setting clear expectations and inspiring the FOH team to perform at their best

Deliver an exceptional guest experience, from greeting to farewell

Recruit, train, develop, and coach staff across all FOH roles

Foster a positive team culture built on respect, accountability, and enthusiasm for hospitality

Oversee rosters, shift coverage, and day-to-day operations

Work closely with kitchen and pastry teams to ensure seamless service flow

Handle guest feedback and resolve complaints professionally and with care

Drive upselling and revenue opportunities across food, beverages, and retail items

Monitor presentation, cleanliness, and overall venue standards

Contribute ideas to enhance service, operations, and the overall guest experience

ABOUT YOU
You're a natural leader who thrives in fast-paced hospitality environments. You bring:

Proven FOH leadership experience (2+ years preferred)

High-volume venue management experience is essential for this role

A guest-first mindset with a genuine passion for hospitality

Strong communication skills, with abilities to delegate, coach, and give constructive feedback

Confidence in HR and staff management, including recruitment, training, and performance management

The ability to motivate your team and inspire accountability

Calmness under pressure, with excellent problem-solving and decision-making skills

A proactive, solution-focused, hands-on approach with attention to detail

Flexibility to work weekdays, weekends, mornings, and evenings

Must have Australian work rights to be eligible for this position

WHY YOU'LL LOVE WORKING WITH US

Be part of a respected, family-run hospitality business with a loyal local following

Lead and shape a passionate FOH team in a fast-paced, dynamic environment

Opportunities for growth and career development

Competitive salary with generous staff discounts

Work in a vibrant venue where your contributions directly impact guest experience and business success