Restaurant Manager

Position: Restaurant Manager - Floor Operations
Employment Type: Full-Time, Permanent Ongoing
Salary: $80,000 - $90,000 per annum + performance incentives
Location: Castlemaine, Victoria
Work Arrangement: On-site (hospitality venue-based role)
Roster: Evening and weekend shifts required, including public holidays
Reports To: Venue Manager
Direct Reports: Front-of-house service team (servers, hosts, food runners), Bar Manager
Start Date: Immediate/Negotiable

How to Apply:
Interested candidates should email their application to: [email protected]. Please include a Current resume and a Brief cover letter outlining your relevant experience

About LoveShack Brewery

Love Shack Brewery is a thriving hospitality business in Castlemaine, combining award-winning craft brewing with exceptional dining and pub experiences. With approximately 50 employees across our brewery, pub, and kitchen, we've become a cornerstone of the local community while building a reputation that extends well beyond our regional base.

We focus on what matters: quality craft beer, honest hospitality, and creating a welcoming space for everyone. Whether you're a local regular or visiting from out of town, you'll find the same commitment to best-in-class standards and the relaxed atmosphere that defines Love Shack.

Position Overview

We are seeking an energetic and experienced Restaurant Manager to oversee the day-to-day service operations across our pub, bistro, and dining areas. This hands-on leadership role ensures seamless service delivery, exceptional customer experiences, and effective coordination between front-of-house and back-of-house teams during service periods. The successful candidate will be a visible leader on the floor, supporting staff while maintaining the highest standards of hospitality and helping to further educate our staff through training programs.

Key Responsibilities;

Service Operations Leadership

Supervise and coordinate service across all dining areas during operating hours

Ensure smooth service flow between kitchen, bar, and front-of-house teams

Monitor table turnover, seating arrangements, and reservation management

Oversee opening and closing procedures for all service areas

Handle service challenges and resolve operational issues in real-time

Maintain consistent service standards across pub, bistro, and fine dining sections

Team Supervision & Support

Lead and motivate front-of-house staff including servers, hosts, and food runners

Provide on-the-spot coaching and support during busy service periods

Coordinate staff breaks, section assignments, and shift changes

Conduct pre-service briefings on menu changes, specials, and operational updates for all areas of the venue

Support staff training and development through mentoring and feedback

Manage staff performance issues and escalate concerns to senior management when needed

Manage 6 weekly staff check ins ensuring staff engagement and two way communication is upheld

Customer Service Excellence

Greet and interact with customers to ensure exceptional dining experiences

Handle customer complaints, special requests, and dietary requirements

Oversee reservation management and walk-in seating optimization

Ensure timely and accurate service delivery across all dining areas

Monitor customer satisfaction and address issues proactively

Build relationships with regular customers

Quality Control & Standards

Maintain food presentation and service quality standards

Ensure compliance with food safety and hygiene regulations during service

Monitor cleanliness and presentation of dining areas throughout service

Coordinate with kitchen on timing, special dietary requirements, and menu items

Oversee proper handling of food allergies and dietary restrictions

Ensure adherence to portion control and presentation guidelines

Operational Coordination

Coordinate between front-of-house and kitchen teams for optimal service flow

Manage reservations and reservation software, table assignments, and waitlist during peak periods

Oversee inventory of service items including cutlery, glassware, and linens

Support event service including private functions and special dining experiences

Assist with staff scheduling and coverage during absences

Monitor and report on service metrics and performance indicators

Administrative & Reporting

Complete daily service reports including covers, issues, and feedback

Track and report customer feedback and service improvement opportunities

Maintain accurate records of staff performance and incidents

Support inventory management for front-of-house supplies

Assist with staff scheduling and payroll reporting

Communicate daily operations summary to management team

Essential Requirements

3+ years of floor management or senior service experience in restaurants, pubs, or hospitality venues

RSA certification and experience with liquor service

Proven ability to lead teams during high-pressure service periods

Strong knowledge of food and beverage service standards and procedures

Experience with reservation systems and POS technology

Excellent communication and interpersonal skills

Ability to remain calm and solution-focused during busy periods

Physical fitness for extended periods of standing, walking, and lifting

Desirable Qualifications

Experience in craft brewery, gastropub, or elevated casual dining environments

Knowledge of wine and beer service techniques

Supervisory or team leader training

Experience with event service and private dining coordination

Customer service training or hospitality management qualification

Food safety certification and knowledge of hospitality regulations

Wine knowledge and WSET certification

Success Metrics

Success will be measured by:

Customer satisfaction scores and feedback ratings

Service efficiency metrics including table turnover and wait times

Team performance and staff retention within supervised areas

Compliance with food safety and service standards

Effective coordination between front and back-of-house operations

Revenue per table and average spend optimization

Successful handling of service challenges and customer issues

Key Relationships

This position reports to the Venue Manager and works closely with:

Bar Manager on beverage service coordination

The Head Chef or Kitchen manager on duty on food service timing and quality

Front-of-house staff across all service areas

Operations Manager on compliance and procedural matters

Professional Development Opportunities

Love Shack Brewery offers growth opportunities including:

Training in advanced hospitality management techniques

Cross-training in different operational areas

Leadership development programs

Potential advancement to senior management roles as the business expands

Participation in industry training and professional development

Work Schedule & Environment

This role requires:

Evening and weekend availability including public holidays

Split shifts during peak dining periods

Flexibility to cover different service areas as needed

Physical demands including standing, walking, and lifting throughout shifts

Fast-paced, high-energy work environment with seasonal variations

Ability to work collaboratively in a team-oriented setting

Compensation & Benefits

Competitive salary Package -$80-90K

Performance-based incentives tied to service quality and team performance

Additional well being days included in your contract

Staff meals and beverage discounts

Professional development opportunities

Opportunity to be part of a growing, innovative hospitality business

Why Join LoveShack Brewery?

As Restaurant Manager, you'll be at the heart of our customer experience, leading a passionate team in delivering exceptional hospitality. You'll work in a dynamic environment that values quality, innovation, and community connection, with opportunities to grow your skills and advance your career in a thriving business.

This role is perfect for a hospitality professional who thrives in hands-on leadership positions and is passionate about creating memorable dining experiences.